If you no longer need your ticket you may be able to claim a refund. Our Passenger Charter sets out the refund rules for each type of ticket that we sell, a copy of the charter is available in the FAQ tab below. We recommend that you check the rules for the type of ticket you hold before making a claim. To make a claim, simply click on the refund tab below for the type of ticket you have.

Refunds

Metrocard 2 850 X 350

Merseyrail Only Railpass Online Refund

Information and form

Standard Ticket 850 X 350

Season Tickets Refund

Tickets bought at a station

Through Gate 3 850 X 350

Day Tickets Refund

Information and form

 

We usually operate a reliable service however sometimes things can go wrong. Our passenger charter sets out any compensation you may be entitled if this does happen. We recommend that you check the rules for the type of ticket you hold before making a claim. To make a claim, simply click on the compensation tab below for the type of ticket you have.

Compensation

Industrial Action Refunds MODULE

Industrial Action

Refunds for season ticket holders

Merseyrail Only Railpass Compensation MODULE

Delay Compensation

For all Railpass holders (excluding paper tickets)

Paper Season Ticket Compensation MODULE

Delay Compensation

For paper season tickets (incl.TRIO)

Single & Return Ticket Compensation MODULE

Delay Compensation

For single, return and weekly tickets

Showing Ticket Flip 850 X 350

Replacement Railpass

Lost or stolen Railpass form