A 777 train at a platform.

Contact Us

However you prefer to contact us, from email to Twitter, here's all the information you need to get in touch.
Open doors of a 777 train. The inside of the train and hand rails are shown.

Comments Form

We welcome your comments and suggestions regarding our services, as these help us to improve.
A bag in storage on a Merseyrail train.

Lost Property

If you lose an item on one of our trains or at one of our stations and it is found or handed in to our staff, you can be assured we will make every effort to return it to you.
A station passageway.

Frequently Asked Questions

Take a look at our most frequently asked questions, regarding Merseyrail’s services, here.
A train approaching a platform. There is a station building and sheltered seating near the platform.

Refunds and Compensation

We operate a reliable service however sometimes things can go wrong. Our passenger charter sets out any compensation you may be owed if this does happen.
A passenger tapping a railpass card on a ticket barrier.

Replacement Railpass

If you have lost your Railpass or had your pass stolen we can help you sort a replacement.
A 777 train approaching a station. The city skyline appears in the background.

Complaints Form

If you've experienced a problem while travelling with us, you can get in touch with us and we will help resolve any issues.
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Introducing a new way to receive payments directly into your bank account - using online or mobile banking.