Contact Us BANNER

Contact Us

However you prefer to contact us, from email to Twitter, here's all the information you need to get in touch.

Comments Form

We welcome your comments and suggestions regarding our services, as these help us to improve.
Lost Property

Lost Property

If you lose an item on one of our trains or at one of our stations and it is found or handed in to our staff, you can be assured we will make every effort to return it to you.

Frequently Asked Questions

Take a look at our most frequently asked questions, regarding Merseyrail’s services, here.
Refunds And Compensation MODULE

Refunds and Compensation

We operate a reliable service however sometimes things can go wrong. Our passenger charter sets out any compensation you may be owed if this does happen.
Replacement Railpass

Replacement Railpass

If you have lost your Railpass or had your pass stolen we can help you sort a replacement.

Complaints Form

If you've experienced a problem while travelling with us, you can get in touch with us and we will help resolve any issues.
Payit Banner Summary


Introducing a new way to receive payments directly into your bank account - using online or mobile banking.