Merseyrail is the most punctual and reliable rail network in the UK based on statistics from 2021-22, with consistently high scores for passenger satisfaction. It has received multiple national award wins for customer service and punctuality.
The self-contained network offers the most affordable fares in the country and operates over 600 regular services per day, every 15 minutes, to 69 stations throughout the Liverpool City Region, including four underground stations in the city centre that receive services every few minutes.
New state-of-the-art trains have begun to arrive on the network. The brand new electric and environmentally friendly trains, which have been designed specifically for the Merseyrail network, include pioneering sliding step technology, making Merseyrail one of the most accessible networks in the UK.
The operator has modernised significantly in recent years, working towards online ticketing in the future with just a contactless bank card required. The network carries over 100,000 passengers on an average weekday, with its Liverpool Central station being one of the busiest outside of London.
City centre stations have undergone refurbishment, with step-free access at two-thirds of Merseyrail stations. A new station is under construction in Kirkby, Headbolt Lane station will serve the Tower Hill and Northwood areas of the town. The station will open in 2023.
Another new station will also be constructed just south of Liverpool City Centre. Liverpool Baltic Station will serve the Baltic Quarter.
Merseyrail employs around 1,200 people and boasts the smallest gender pay gap of any train operating company in the UK.