We want to ensure that your journey with us is as safe as possible. Please take a few minutes of your time to read these quick safety tips and enjoy your journey.

Automatic Ticket Gates

  • Please don't follow other passengers through the ticket gate.
  • Please keep children under supervision at all times
  • Children under 5 must be carried through the ticket gate or use the wide aisle gate
  • Luggage, prams, wheelchairs and bicycles, please use the wide aisle gate
  • If you are travelling with a pet, please use a lift where available

Escalators

  • Stand to the right of the escalator and hold on tight
  • Face the direction of travel and be prepared to step off the escalator
  • Please keep children under supervision at all times
  • Luggage, prams, wheelchairs and bicycles, please use a lift
  • If you are travelling with a pet, please use a lift where available
  • Ask staff if you require any assistance on the escalators, we’re here to help
  • If you are not confident using an escalator, please use a lift where available

Platform Safety

  • Please take care when boarding or leaving the train
  • Don't board the train when the doors are closing and the alarm is sounding
  • Keep behind the yellow line at all times
  • Allow plenty of time for your journey
  • Don't run on the platform
  • Please keep children under supervision at all times