Lost or stolen Merseyrail Only Railpass

If you lose your Railpass or it has been stolen, we can help to arrange a replacement. Complete the form below, providing us with the details needed and we will process your claim.

So that we can do this quickly, you will need to send us a copy of your proof of purchase using the ‘attach’ function included within the form. Typically, this will be the confirmation email sent to you when you purchased your Railpass. If your Railpass has been stolen, please supply the police crime reference number in your email.

A £10 admin fee applies to all lost Railpasses. This will be waived in the case of a stolen pass, and if a police crime reference number is provided.

Your new pass can take up to seven days to be processed and will be made available for you to collect at a Merseyrail station. During this time, you are responsible for your own travel costs. You will be issued with a replacement paper ticket for the duration of your original Railpass. You will need to purchase another Metro card at the end of your current ticket’s life.

Lost or stolen Paper Season Ticket

Instead of filling in this form please visit your nearest staffed station as soon as possible.