Whilst we always work hard to give you the best possible experience when travelling with us, we understand that sometimes things don’t always go to plan.

Customers across the rail industry, tell us that this is an area we need to improve, which is why Merseyrail has been working closely with other train operators, Network Rail and the Rail Delivery Group to agree a set of Customer Information Pledges – our commitments to you on the information you should expect when things go wrong.

 What is the aim of the pledges?

The customer information pledges;

  • Show we care by listening to our customers and putting their needs first
  • Commit to a set of guiding principles that will bring real consistency to customers who choose to travel by train
  • Bring together best practice from across the rail industry and other industries, to support you during disruption, enabling you to get to your destination as quickly as possible.

Where can I find out more about the pledges?

 You can find out more here https://raildeliverygroup.com/pledges