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Corporate Information

Find out more about Merseyrail and what we do, here.
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Disruption Terminology

The rail industry sometimes uses words and expressions that are not always clear and easy to understand. Here are a couple of examples of those most used.
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Commercial Opportunities

Merseyrail can help you grow your business by targeting consumers more effectively through a range of advertising opportunities, find out how you can work with us here.
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New Trains

With a wide range of new customer-focused features and functio​ns, your new, state-of-the-art trains will transform how you travel.
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For media and filming enquiries, or to read our latest press releases click here.
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Merseyrail Byelaws

We are committed to making your journey enjoyable, but more importantly safe. The Merseyrail byelaws help achieve this and we ask all passengers to consider and adhere to these rules when travelling on the Merseyrail network.
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Merseyrail in the Community

Merseyrail is a community minded, socially responsible business which proactively contributes to supporting the improvement and well-being of our environment, our residents, our people and our stakeholders.
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As part of our vision to deliver a world class railway to our local region, Merseyrail is committed to providing an affordable, greener and well connected transport system which values the communities and environment it operates in.
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Our Values and Behaviours

Here at Merseyrail all our employees are committed to living our values and behaviours day-to-day to ensure we provide the best possible service to our passengers.

Serco and Transport UK

Find out about Serco and Transport UK.
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Safety Tips

We want to ensure your journey with us is as safe as possible.


We employ over 1200 people providing almost 800 local train services across Merseyside every day.
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Understanding Revenue Protection

Everyone travelling on the Merseyrail network is expected to pay the correct fare for their journey and be respectful of other passengers and members of staff. The vast majority of our passengers do just that.
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Passenger Charter

Learn more about Merseyrail's Passenger Charter.
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Merseytravel is the executive body that provides professional, strategic and operational transport advice to the Liverpool City Region Combined Authority to support it in making informed decisions. It is also the delivery arm making transport happen.
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Security on Merseyrail

Merseyrail is a safe network, both for passengers and staff, with British Transport Police statistics revealing that notifiable crimes have more than halved since the start of the concession in 2003.
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Performance Information

On this page you will find information about the punctuality performance of Merseyrail services.
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Penalty Fares

Customer Information Pledges