View our Network Map

Try our Station Finder

Jump straight to the station you are looking for using our Quick Search

Select a Station Select station
Search by Postcode Enter postcode

Day Tickets Refunds and Compensation Form

Refund & Compensation for Single or Return Tickets

Please only complete this form if you believe you are entitled to a refund or compensation as a result of a cancellation or delay and hold a single or return day ticket. For more information on eligibility please click here.

Refunds Form

Title

First name

Last name

Date of Birth

Address line 1

Address line 2

Town

Postcode

Email address

Date of journey (dd/mm/yy)

Reason for claim?

Time of journey

From

Ticket Type

Cost of ticket

Where did you buy your ticket?

How did you pay for your ticket?

If other please specify

If you are entitled to a refund or compensation how would you like to be paid?

Upload a scanned image of your ticket

Bank Sort Code

Bank Account Number

Enter the following

Please note that all images of tickets will be subject to review and you may be contacted to supply the original ticket to us by post. Please do not destroy the ticket until we have contacted you to confirm whether you are entitled to a refund, compensation or otherwise. Failure to do this will result in your claim being rejected.