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Refunds and Compensation
Industrial Action
Refunds for season ticket holders
Delay Compensation
For Merseyrail Only Railpass Online
Delay Compensation
For paper season tickets (incl. TRIO)
Delay Compensation
For single and return tickets
Replacement Railpass
Lost or stolen Railpass form
Refunds - Merseyrail Only Railpass Online
Information and form
Refunds - Season Tickets
Tickets bought at a station
Refunds - Day Tickets
Information and form
Refund and Compensation FAQ's
Answering any other questions
We usually operate a reliable service however sometimes things can go wrong. Our passenger charter sets out any compensation you may be entitled if this does happen. We recommend that you check the rules for the type of ticket you hold before making a claim. To make a claim, simply click on the compensation tab below for the type of ticket you have.
If you no longer need your ticket you may be able to claim a refund. Our Passenger Charter sets out the refund rules for each type of ticket that we sell, a copy of the charter is available in the FAQ tab below. We recommend that you check the rules for the type of ticket you hold before making a claim. To make a claim, simply click on the refund tab below for the type of ticket you have.
