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Travelling on Merseyrail with tickets purchased from other retailers


Before travelling on a Merseyrail train you must have a valid ticket before you start your journey.

Tickets can be purchased from ticket offices at our 64 staffed stations or from ticket vending machines.

It is not possible to collect tickets bought from online retailers such as Trainline or National Rail Enquiries at Merseyrail stations. If you have bought a ticket online, please ensure that you have acquired your ticket before travelling.

A full list of locations where you can collect your tickets is available from the retailer you bought them from, and you should contact them directly if you have any questions or comments. The only stations on the Merseyrail network with ticket collection facilities are Chester and Liverpool South Parkway. Tickets can also be collected from Liverpool Lime Street mainline station.

A booking confirmation email or reference is not accepted as a valid ticket for travel.  You must be in possession of a valid ticket or pass before you board a Merseyrail service, if you don’t you are liable to receive a penalty fare.

Tickets for train journeys across the UK can also be bought from Merseyrail stations.

Even if your journey doesn’t start or end on the Merseyrail network, our staff are happy to help you find the best value ticket for your journey, whether it’s a weekend away to Edinburgh or a business trip to London. By purchasing your long-distance tickets from our stations you will avoid queues at mainline stations or having to wait for the post to deliver your tickets, Plus, there's definitely no booking or delivery fees when you buy from Merseyrail. 

If you have any queries about Merseyrail tickets do not hesitate to get in touch. Tweet @merseyrail or send us a message on Whatsapp (0151 555 1111). Alternatively, call us on 0151 555 1111, open hours 7am – 7pm Monday to Friday.

If you have a question about a ticket bought from a retailer other than Merseyrail please contact them directly:

Trainline - - 0333 202 2222

National Rail Enquiries - - 03457 48 49 50

Northern -

Avanti -