Disruption Chester and Ellesmere Port Lines
There are a number of cancellations on the Chester and Ellesmere Port Lines today. This is due to a shortage of train crew.
Passengers are advised to check the Journey Planner before travelling.
If you are trying to contact us, please be aware that we are experiencing technical issues with our contact number. Whilst we work to fix the issue, please feel free to contact us on 01514344401. We are sorry for any inconvenience caused
Travelling on Merseyrail with tickets purchased from other retailersShare
Before travelling on a Merseyrail train you must have a valid ticket before you start your journey.
Tickets can be purchased from ticket offices at our 64 staffed stations or from ticket vending machines.
It is also now possible to collect train tickets purchased through other online retailers at any staffed Merseyrail station. If you selected 'Ticket on Departure' as the delivery method when purchasing train tickets online, visit a Merseyrail station ticket office before boarding a train and staff can print out your tickets.
To collect your tickets at a staffed station you must provide your booking reference and a credit or debit card, this does not have to be the card that you purchased the ticket with originally. Both of these things are required for ticket office staff to be able to print off your tickets.
A full list of locations where you can collect your tickets is available from the retailer you bought them from, and you should contact them directly if you have any questions or comments. The only stations on the Merseyrail network where tickets can be collected from ticket vending machines are Chester and Liverpool South Parkway. Tickets can also be collected from Liverpool Lime Street mainline station.
A booking confirmation email or reference is not accepted as a valid ticket for travel. You must be in possession of a valid ticket or pass before you board a Merseyrail service, if you don’t you are liable to receive a penalty fare.
Tickets for train journeys across the UK can also be bought from Merseyrail stations.
Even if your journey doesn’t start or end on the Merseyrail network, our staff are happy to help you find the best value ticket for your journey, whether it’s a weekend away to Edinburgh or a business trip to London. By purchasing your long-distance tickets from our stations you will avoid queues at mainline stations or having to wait for the post to deliver your tickets, Plus, there's definitely no booking or delivery fees when you buy from Merseyrail.
If you have any queries about Merseyrail tickets do not hesitate to get in touch. Tweet @merseyrail or send us a message on Whatsapp (0151 555 1111). Alternatively, call us on 0151 555 1111, open hours 7am – 7pm Monday to Friday.
If you have a question about a ticket bought from a retailer other than Merseyrail please contact them directly:
Trainline - www.trainline.com - 0333 202 2222
National Rail Enquiries - www.nationalrail.co.uk - 03457 48 49 50
Northern - www.northernrailway.co.uk
Avanti - www.avantiwestcoast.co.uk