Ellesmere Port
Staff are available to help you from 0605 to 1400 hrs Monday to Friday, the station is unstaffed for the rest of the time. When station is unstaffed please purchase tickets at an automatic ticket vending machine before you travel.
Postcode CH65 4AR
Step Free Access Rating: B
Step between platform and train: 201 - 400mm (7.9 – 15.7 inches)
Local Taxis 0151 355 1122, 01244 34 34 34
Car Parking 109 spaces
Cycle Racks 10 spaces
Secure Cycle Parking 14 spaces
To apply for our Cycle Scheme click here
Facilities
- Cycle Racks
- Car Park
- Lost Property
- Help Point
- CCTV
- Induction Loop
- Shelter
- Real Time Information
- Ticket Machines
- Go Cycle
Disabled access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only – please check details. Access to the Liverpool platform from the car park is step free. Footbridge only to other platform. Please note, assistance can only be provided between 06.05 and 14.00 when station is staffed.
| Facility | Availability |
 Wheelchair Accessible |
Yes |
 Pram Accessible |
Yes |
 Blue Badge Parking |
Yes (6 Spaces) |
 Accessible Toilets |
Yes |
Availability of staff assistance and ramp availability
Platform to train ramps are available at all stations with assistance from Merseyrail staff. Staff located in our ticket offices will be able to help. Just approach them and let them know you need their assistance and they will do their best to make sure you get on the next available service and will also be able to answer any other questions you may have. Our team will also let the station you are travelling to know that you are on your way so that staff at that station can be ready to meet you when you arrive.
When the station is unstaffed and you require assistance to travel you should press the button on the help point located on each platform. Our control room team will arrange for you to receive the help you need.
Booking Passenger Assist in advance
Getting in touch and telling us your needs in advance can help us make sure we have arrangements ready for your journey.
You can request passenger assist by telephoning 0800 0277 347 (Freephone) or 0151 555 1111. We will then contact you directly to confirm the arrangements.
Please note the number above is only available between 7am and 7pm Monday to Friday, if you need to book outside of these times please call 0151 702 2704
For more information on Assisted Travel please click here.
Additional Accessibility Information
| Facility | Availability |
| Staffing | Yes |
| Seating | Yes |
| Toilets | Yes |
|
Toilets Accessible With Radar Key |
No |
|
Toilet Closing Time |
14:30 |
| Ticket Sale facilities |
Ticket office window. Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. |
| Passenger Assist Meeting point |
Booking Office |
| Customer Information Systems |
Yes, both visual and aural |
| Secure Station Accreditation |
Yes |
| Catering |
Vending Machine |
| Shelters (Including Canopies) |
Yes - accessible canopies and shelters towards and away from Liverpool. |
| Heated Shelters |
Yes - 1 |
|
Accessible Shelters |
Yes |
|
Shelter Closing Time |
At the end of service |
|
Code of Practice Compliant |
Yes |
