Safety Tips

We want to ensure that your journey with us is as safe as possible. Please take a few minutes of your time to read these quick safety tips and enjoy your journey.

Automatic Ticket Gates

• Please keep children under supervision at all times
• When possible please use the automatic ticket gate
• Children under 5 must be carried through the ticket gate or use the wide aisle gate
• Luggage, prams, wheelchairs and bicycles must use the wide aisle gate 
• Please refrain from following other passengers through the ticket gate

 

Escalators

• Please keep children under supervision at all times
• Stand to the right and hold on tight!
• Face the direction of travel and be prepared to step off the escalator
• Luggage, prams, wheelchairs and bicycles please use the lift
• If you are travelling with a pet, please use a lift where available
• Ask staff if you require any assistance on the escalators, we’re here to help!
• If you are not confident using an escalator, please use a lift where available

Platform Safety

• Please keep children under supervision at all times
• Please take extra care when boarding/alighting the train
• No running on the platform
• Please allow plenty of time for your journey
• Please do not board the train when the doors are closing and the audible alarm is on
• Be sure to keep behind the yellow line at all times