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Travelling with Merseyrail

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The latest government update is that by following travel advice we can all travel with confidence.

You are now able to travel on our network to visit outdoor destinations, hospitality, friends and families’ gardens and to go shopping.

Please see below what has changed at Merseyrail to keep your journey as safe as possible and click here for the latest travel advice.

As we progress through the government's road map for the easing of lockdown this travel advice will be updated. Please check back for the latest update before you travel.

To read the complete government advice on travel in England click here.

For those using the Merseyrail network we have put a number of measures in place to make sure journeys are as safe and easy as possible. Read on to find out more about what's new.

Enhanced Cleaning

We are cleaning trains and stations throughout the day, every day. From specialist anti-microbial cleaning products to increasing litter picking in our trains and around our stations. We have added additional cleaning measures to keep those that need to travel safe that also include:

  • Consistent, round the clock cleaning including overnight deep cleans.
  • A second round of consistent cleaning is conducted by our on-board cleaners during service.
  • Specialist microbial cleaners that kill pathogens on surfaces.
  • All touchpoints in stations including escalator handrails are cleaned regularly every day.
  • Additional quality assurance procedures and spot checks to ensure that our cleaning processes are consistent and completed to the highest standard. 
  • Increased cleaning teams working on weekends in response to when more passengers are travelling.

Social Distancing and Regular Trains

  • The frequency of trains on the Merseyrail network recently increased so that trains run every 20 minutes Monday to Saturday until 19:30 across the network with the exception of the Ellesmere Port line which will continue to operate a 30-minute service all day. After 19:30 a 30-minute service will run across the network. There will also be a 30-minute service in operation on Sundays.
  • As lockdown eases the number of passengers on each train is being closely monitored so that 6 car services can be timetabled where they are needed most and additional train services added to the timetable where possible. 
  • Social distancing signage is in place on our floors, escalators and lifts to aid in keeping our passengers and staff apart.
  • Travel advice and information is displayed across the network.
  • We have also displayed posters across our network reminding those passengers that need to travel that they must wear a face covering as social distancing won't be possible at all times on our network.
Passenger Testimonials

Passenger Testimonials

Don't take our word for it, below are what some of the people who have travelled with us in the last 12 months have had to say:

"The station staff at Moorfields were probably the most friendliest and nicest staff I have ever come across on the whole UK railway network. From the gate staff to the face mask compliance officers, who by the way were extremely polite to the people regarding face coverings, they were absolutely fantastic!" - Stephen

"Thanks for all your hard work! Travelling to and from work has been clean and calm for myself this last 4 months!" - Shell, Facebook

"Your cleaning staff do a fantastic job. The trains have been spotless and I travel on them every weekday for work." - James, Facebook

"I felt really comfortable on the train on Saturday. There weren't a lot of people on and it was spotlessly clean." - Passenger Survey Feedback

"Your staff have been incredible to keep us all safe. Please accept my sincere thanks for your fantastic service. I have used the Merseyrail trains now for I think over 60 years." - Angela, NHS, Worker Aintree

"Just wanted to say thank you to everyone at Merseyrail. I work in a hospital and I reply on the train on a daily basis. Thank you for keeping it running during the crisis, everyone at Merseyrail has been exceptional." - Jeremy, NHS Worker

"I had to travel on Merseyrail to visit my daughter and I'm most impressed with the way we're being looked after. I'm pleased that most passengers and staff are wearing masks. Keep up the good work." - Sharon

"During the 2-3 months I used the train they were spotless and really changed my opinion of Merseyrail." - Tyler

NEWFLEXI (1)

Merseyrail Flexi - Ticket

To assist with social distancing, and to support passengers who are now travelling differently, we have introduced the Merseyrail Flexi - Ticket. with just one visit to the ticket office you can buy 3 return journeys valid for travel over 7 days. It is available to buy now from any staffed station and ticket machines. To find out more about this new ticket type click here.

Online Tickets

Contactless Payments and Online Tickets

We are minimising queues at ticket offices and reducing the chances of our passengers and staff handling cash by encouraging people to use contactless payments where they can. 

If you are not using contactless payments where possible please use one of our ticket vending machines.

The limit of contactless payments has been raised to £45 nationally to facilitate this

The all-zone Day Saver ticket is now available to buy online here. Day Savers are valid for unlimited travel on the Merseyrail network, only excluding peak hours 06.31 - 09.29 Monday - Friday.

For passengers travelling with Merseyrail regulary the Merseyrail Only Railpass is also now available to buy online. You first need a MetroCard, available from a Merseyrail ticket office, and then you can buy all your future tickets online. Click here to see how it easy it is to buy your Merseyrail Only Railpass online.

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Face Coverings

It may not always be possible to socially distance at all points throughout your journey, so passengers must follow government guidance and wear a face covering, unless exempt, whilst travelling on our network. This includes from the point of entering the grounds of a station, until exiting the network to protect staff and other passengers. £6,400 maximum fine applies.

To learn more about face coverings click here.

Please note, the fastest way of knowing when you’re at risk of coronavirus is via the government's track and trace app. Learn more here.