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Travelling with Merseyrail

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Due to the worsening spread of coronavirus, the government advice is to only travel for work if essential or for legally permitted reasons.

To read the complete government advice on travel in England click here.

For those using the Merseyrail network for essential travel we have put a number of measures in place to make sure journeys are as safe and easy as possible. Read on to find out more about what's new.

Enhanced Cleaning

We are cleaning trains and stations throughout the day, every day. From specialist anti microbial cleaning products to increasing litter picking in our trains and around our stations. We have added additional cleaning measures to keep those that need to travel safe that also include:

  • Consistent, round the clock cleaning including overnight deep cleans.
  • A second round of consistent cleaning is conducted by our on-board cleaners during service.
  • Specialist microbial cleaners that kill pathogens on surfaces.

Social Distancing

  • Social distancing signage is in place on our floors, escalators and lifts to aid in keeping our passengers and staff apart.
  • We are running as many services for you as possible.
  • Travel advice and information is displayed across the network.
  • We have also displayed posters across our network reminding those passengers that need to travel that they must wear a face covering as social distancing won't be possible at all times on our network.

Merseyrail Flexi - Ticket

To assist with social distancing, and to support passengers who are now travelling differently, we have introduced the Merseyrail Flexi - Ticket. with just one visit to the ticket office you can buy 3 return journeys valid for travel over 7 days. It is available to buy now from any staffed station and ticket machines. To find out more about this new ticket type click here.

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Contactless Payments

We are minimising queues at ticket offices and reducing the chances of our passengers and staff handling cash by encouraging people to use contactless payments where they can. 

If you are not using contactless payments where possible please use one of our ticket vending machines.

The limit of contactless payments has been raised to £45 nationally to facilitate this.

Face Coverings

It may not always be possible to socially distance at all points throughout your journey, so passengers must follow government guidance and wear a face covering, unless exempt, whilst travelling on our network. This includes from the point of entering the grounds of a station, until exiting the network to protect staff and other passengers. £6,400 maximum fine applies.

To learn more about face coverings click here.

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Travel Advice

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Please note, the fastest way of knowing when you’re at risk of coronavirus is via the government's track and trace app. Learn more here.

Please use the government's postcode checker here that can inform you of the restrictions in your area.