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Face Coverings

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From Monday 19 July, guidance on face coverings will change to, in crowded spaces, wear a face covering out of respect for others unless exempt.

We know that some passengers have medical conditions or disabilities that prevents them from wearing a face covering. If you would like one of our face covering exemption cards, find out more about exemption cards here

More information on the government guidance can be found here.

What is the government guidance on wearing face coverings?

From Monday 19 July the majority of lockdown restrictions will come to an end and face coverings will no longer be a legal requirement on public transport. Official government guidance is that they expect and recommend that people wear face coverings in crowded areas such as public transport.

Therefore, in crowded spaces, wear a face covering out of respect for others unless except.

More information on the government guidance can be found here.

Will railway staff be wearing face coverings?

Our staff will continue to wear face coverings unless they are exempt.

I’ve seen someone not wearing a face covering, what do I do? Do I need to tell you? Should I confront them myself?

From Monday 19 July we are continuing to ask that passengers act in a respectful manner towards each other and our staff at all times whilst travelling with us.

Please do not confront other passengers who are not wearing a face covering. Please be aware that, from 19 July as there is no longer a legal requirement to wear a face covering on public transport, some passengers may choose not to.

However, we do expect passengers to follow government guidance and wear a face covering in crowded spaces out of respect for others unless exempt.