COVID-19 Timetable Changes

Due to the ongoing impact of the Omicron COVID-19 variant affecting staff availability, a 30-minute timetable will run on all Merseyrail lines from Monday 17 January. Click the link above for the full timetables.

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Face Coverings

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We encourage passengers to continue to wear face coverings whilst travelling on our network out of respect for others unless exempt. 

We know that some passengers have medical conditions or disabilities that prevents them from wearing a face covering. If you would like one of our face covering exemption cards, find out more about exemption cards here

More information on the government guidance can be found here.

What is the government guidance on wearing face coverings?

To protect yourself and others, you must wear a face covering unless exempt. Fines may apply. This applies to both within Merseyrail stations and on trains.

From 27 January, we encourage passengers to continue to wear face coverings whilst travelling on our network out of respect for others. 

More information on the government guidance can be found here.

Do I need to wear a face covering? If so where do I get one? Will a scarf do?

Passengers must wear a face covering while using public transport unless they are exempt. All customers travelling on Merseyrail must wear a face covering both within our stations and on our trains.

You should visit www.gov.uk for the latest guidance on masks and coverings. We do have a range of masks for sale at all staffed ticket offices, however we do expect most passengers to bring their own.

I have a medical condition that means I cannot wear a face covering, can I still travel?

We know that some passengers have illnesses or disabilities that prevent them from wearing a face covering. These include:

  • Breathing difficulties
  • Conditions affecting dexterity
  • Mental health conditions such as anxiety or panic disorders
  • Autism
  • Dementia
  • Visual impairments or with a restricted field of vision
  • Anyone reliant on lip reading – including companions or carers for whom a face covering would impede their ability to communicate

In line with government guidance (which can be found here) you will still be able to travel without the need for a covering but should continue to follow all social distancing guidance and hygiene measures where you can do so.

You may still be approached by a member of our team and asked why you are not wearing a face covering. You may choose to use one of our face covering exemption cards which you can show to a member of staff when necessary.

More information on face covering exemption cards is available here

I am travelling with children, do they need to wear face coverings?

Children under the age of 11 do not have to wear face coverings but may of course do so, should they wish to.

Will railway staff be wearing face coverings?

Our team will be wearing face coverings where appropriate. In line with government guidance our ticket office staff, located behind glass, will not need to wear a covering, nor will drivers or guards when they are alone in their compartments on train. Please bear in mind that some staff may also have medical conditions or disabilities that mean they can’t wear one.

I’ve seen someone not wearing a face covering, what do I do? Do I need to tell you? Should I confront them myself?

The government guidance regarding face coverings has been updated. To protect yourself and others, you must wear a face covering unless exempt. Fines may apply. This applies to both within Merseyrail stations and on trains.

We are continuing to ask that passengers act in a respectful manner towards each other and our staff at all times whilst travelling with us. We are confident that the vast majority of people are going to want to do the right thing and help protect others by bringing a face covering and wearing it while in stations and on trains.

If our team see a customer without a face covering, our staff will engage, explain, and encourage them to wear a face covering. We have processes in place to deal with such circumstances. If you do have any concerns, please do speak to a member of staff in the first instance.

Please do not confront other passengers who are not wearing a face covering. Please be aware that some passengers may not be able to wear a mask due to a medical condition. 

What extra measures have you put in place to keep me safe?

We are cleaning trains and stations throughout the day, every day using specialist cleaning products that kill pathogens on surfaces. We are carrying out overnight deep cleans, as well as additional quality assurance procedures and spot checks to ensure that our cleaning processes are consistent and completed to the highest standard. 

There are also increased cleaning teams working on weekends in response to when more passengers are travelling.

The number of passengers on each train is being closely monitored so that 6-car services can be timetabled where they are needed most.