We are committed to caring for our disabled customers and ensuring that you enjoy the best possible access and journey comfort when travelling with us.
All Merseyrail services include audio announcements confirming which station the train is arriving at and on approach to an interchange station that should be used for access to other lines.
If you require assistance at one of our stations, please contact our Mobility Helpline at least one hour before you travel. Please call our staff on 0800 0277 347 (freephone) or 0151 555 1111 Monday to Friday, from 07:00 until 19:00.
Travel assistance can also be booked by sending an email to firstname.lastname@example.org.
If you would like to arrange travel outside of these hours or at weekends please call 0151 702 2704.
If you are travelling long distance and require help from staff at stations outside of the Merseyrail network, we can arrange this for you. We require 24 hours notice for assisted travel on long distance journeys.