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Performance Information

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On this page you will find information about the punctuality performance of Merseyrail services.

Train services are measured against the following:

Public Performance Measure (PPM)

This is the percentage of trains that cover their full journey length and arrive at their final destination within five minutes of the booked time measured against the planned timetable. If a train is cancelled or does not call at all of the scheduled stations (semi-fast trains) it will count as a PPM failure. 

Refunds and compensation for season ticket holders affected by delays and cancellations is based on the PPM figure for the period that the season ticket is valid. For more information please click here. 

On Time Figures

On Time figures are based on the percentage of train services that have run arriving within 59 seconds of the planned timetable. This excludes cancelled services.

MAA - Is Moving Annual Average and represents the score over the last 13 periods / year. 

In the sections below you will find a breakdown of the different performance figures for the four weeks ending Saturday 13 October 2018 (Period 7).

Click here to view the Performance Information for previous periods.

Performance Overview

Merseyrail network PPM

Four weeks ending Saturday 13 October 2018  
Period 7 PPM 94.28%
Period 7 PPM Moving Annual Average 94.99%

 

Performance figures per line

  Number of trains due to operate Number of trains that met the PPM standard Number of trains that did not meet the PPM standard PPM PPM MAA On Time (period)
Northern  10178 9583 595 94.15% 94.86%  
Wirral  6022 5691 331 94.50% 95.23%  
Merseyrail Network 16200 15274 926 94.28% 94.99% 76.33%

PPM Failure Breakdown

On Time figures are based on the percentage of train services that have run arriving within 59 seconds of the planned timetable. This excludes cancelled services.

PPM Failure Breakdown  
Cancelled 479
Late 447
Total 926

Cancelled includes trains that:

  • Did not run at all
  • Only ran for part of their journey
  • Did not call at all expected stations

Late includes trains that were more than 5 minutes late, but not included as Cancelled as above.

Significant incidents

Date Details PPM fails
19/09/2018 TREES ON LINE 110
21/09/2018 TREES ON LINE 56
02/10/2018 FATALITY FRESHFIELD - AINSDALE 38
28/09/2018 HC756 POINTS FAILURE HUNTS CROSS 33
27/09/2018 TRESPASS FAZAKERLEY 26
26/09/2018 HC756 POINTS FAILURE HUNTS CROSS 25
12/10/2018 ML SIGNAL FAILURE FRESHFIELD 24
24/09/2018 TRACK CIRCUIT FAILURE ELLESMERE PORT 19
02/10/2018 2N37 ILL PASSENGER CONWAY PARK 18
09/10/2018 FIRE ALARM HAM.SQUARE 17
05/10/2018 2S02 CAPED LIVERPOOL SOUTHPARKWAY 14

The above incidents caused a total of 381 PPM failures and 293 cancellations

 

Cancellation Breakdown

 

Responsibility Cancellation
Network Rail (Infastructure) 107
Network Rail Weather, Vandalism & Others 213
Merseyrail (Fleet) 55
Merseyrail Weather & Vandalism & Others 104
Total 479

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Details on PPM failures as a result of late running

Lateness Breakdown 

Responsibility Lateness
Network Rail (Infastructure) 47
Network Rail Weather, Vandalism & Others 177
Merseyrail (Fleet) 38
Merseyrail Weather & Vandalism & Others 185
Total 447

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Line of route 5-7 Minutes Late 8-10 Minutes Late 11-15 Minutes Late 15 Minutes Late + Total
Southport-Hunts Cross Line 138 48 12 14 212
Ormskirk Line 15 9 4 2 30
Kirkby Line 37 4 3 3 47
Chester Line 55 18 5 0 78
New Brighton Line 11 6 1 0 18
West Kirby Line 22 5 3 2 32
Ellesmere Port Line 15 9 4 2 30
           
Northern line sub total 190 99 32 23 289
Wirral line sub total 103 38 13 4 158
           
Network Total 293 137 45 27 447

On Time performance figures per line

 

Journey On Time Trains ran On time (%)
Chester - Liverpool 932 1314 70.93%
New Brighton - Liverpool 1336 1534 87.09%
West Kirby - Liverpool 1039 1504 69.08%
Ellesmere Port - Liverpool 503 885 56.84%
Other Wirral services at LVC 270 365 73.97%
Liverpool - Chester 987 1380 71.52%
Liverpool - New Brighton 1342 1534 87.48%
Liverpool - West Kirby 1036 1507 68.75%
Liverpool - Ellesmere Port 535 912 58.66%
Other Wirral services at destination 180 269 66.91%
Hunts Cross - Liverpool 858 1535 55.90%
Southport - Liverpool 926 1528 60.60%
Ormskirk - Liverpool 1351 1604 84.23%
Kirkby - Liverpool 953 1576 60.47%
Liverpool - Hunts Cross 1197 1696 70.58%
Liverpool - Southport 1239 1725 71.83%
Liverpool - Ormskirk 1439 1599 89.99%
Liverpool - Kirkby 1342 1607 83.51%
       
Northern line sub total 9305 12870 72.30%
Wirral line sub total  8160 11204 72.83%
       
Network Total  17465 24074 72.55%

 

Totals On time MAA (%)
Northern 68.75%
Wirral 77.83%
Merseyrail Network 72.07%