Timetable Changes on the Chester Line

From Monday 16 October, changes will be made to the Chester line timetable. This is to improve train performance caused by a series of problems experienced over the last few weeks, including slippery rails caused by leaf-fall, busier trains as a result of the Lime Street upgrade work and infrastructure failures.

Journey Planner
  1. At
  1. At
Try our Station Finder

Jump straight to the station you are looking for using our Quick Search

  1. Select a Station
  2. Search by Postcode

Performance Information

Share

On this page you will find information about the punctuality performance of Merseyrail services.

Train services are measured against the following:

Public Performance Measure (PPM)

This is the percentage of trains that cover their full journey length and arrive at their final destination within five minutes of the booked time measured against the planned timetable. If a train is cancelled or does not call at all of the scheduled stations (semi-fast trains) it will count as a PPM failure. 

Refunds and compensation for season ticket holders affected by delays and cancellations is based on the PPM figure for the period that the season ticket is valid. For more information please click here. 

On Time Figures

On Time figures are based on the percentage of train services that have run arriving within 59 seconds of the planned timetable. This excludes cancelled services.

MAA - Is Moving Annual Average and represents the score over the last 13 periods / year. 

In the sections below you will find a breakdown of the different performance figures for the four weeks ending Saturday 16 September 2017 (Period 6).

Click here to view the Performance Information for previous periods. 

Performance Overview

Merseyrail network PPM

Four weeks ending Saturday 16th September 2017  
Period 6 PPM 94.96%
Period 6 PPM Moving Annual Average 95.44%

 

Performance figures per line

  Number of trains due to operate Number of trains that met the PPM standard Number of trains that did not meet the PPM standard PPM PPM MAA On Time
Northern  9372 8924 448 95.22% 95.40% 61.35%
Wirral  5525 5222 303 94.52% 95.49% 69.84%
Merseyrail Network 14897 14146 751 94.96% 95.44% 65.27%


On Time figures are based on the percentage of train services that have run arriving within 59 seconds of the planned timetable. This excludes cancelled services.

 PPM Failure Breakdown

PPM Failure Breakdown  
Cancelled 311
Late 440
Total 751

Cancelled includes trains that:

  • Did not run at all
  • Only ran for part of their journey
  • Did not call at all expected stations

Late includes trains that were more than 5 minutes late, but not included as Cancelled as above.

Significant incidents

Date Details
24/08/17 Signal failure Sandhills
25/08/17 Signalling equipment (axle counter) failure Birkenhead Park
30/08/17 Signalling equipment (axle counter) failure Liverpool Central
06/09/17 Door fault on train leaving Kirkdale depot
26/08/17 Trespasser on track at Kirkdale

The above incidents caused a total of 79 PPM failures and 105 cancellaions

Cancellation Breakdown

Responsibility Cancellation
Network Rail (Infastructure) 49
Network Rail Weather, Vandalism & Others 100
Merseyrail (Fleet) 50
Merseyrail Weather & Vandalism & Others 112
Total 311

Capture

Details on PPM failures as a result of late running

Lateness Breakdown 

Responsibility Lateness
Network Rail (Infastructure) 79
Network Rail Weather, Vandalism & Others 187
Merseyrail (Fleet) 27
Merseyrail Weather & Vandalism & Others 147
Total 440

 Capture2

      

Line of route 5-7 Minutes Late 8-10 Minutes Late 11-15 Minutes Late 15 Minutes Late Total
Southport-Hunts Cross Line 123 36 25 12 196
Ormskirk Line 40 3 8 7 58
Kirkby Line 28 6 3 2 39
Chester Line
64 14 9 2 89
New Brighton Line 10 3 2 3 18
West Kirby Line 19 6 8 2 35
Ellesmere Port Line 18 7 5 1 31
           
Northern line sub total 191 45 36 21 293
Wirral line sub total 111 30 24 8 173
           
Network Total 302 75 60 29 466

On Time performance figures per line

 

Journey On Time Trains ran On time (%)
Chester - Liverpool 755 1283 58.85%
New Brighton - Liverpool 1180 1395 84.59%
West Kirby - Liverpool 867 1366 63.47%
Ellesmere Port - Liverpool 428 844 50.71%
Other Wirral services at LVC 120 158 75.95%
Liverpool - Chester 749 1315 56.96%
Liverpool - New Brighton 1214 1421 85.43%
Liverpool - West Kirby 1082 1369 79.04%
Liverpool - Ellesmere Port 640 921 69.49%
Other Wirral services at destination 177 255 69.41%
Hunts Cross - Liverpool 828 1533 54.01%
Southport - Liverpool 688 1540 44.68%
Ormskirk - Liverpool 749 1464 51.16%
Kirkby - Liverpool 794 1410 56.31%
Liverpool - Hunts Cross 914 1543 59.24%
Liverpool - Southport 1156 1720 67.21%
Liverpool - Ormskirk 1249 1416 88.21%
Liverpool - Kirkby 1008 1413 71.34%
       
Northern line sub total 7386 12039 61.35%
Wirral line sub total  7212 10327 69.84%
       
Network Total  14598 22366 65.27%

 

Totals On Time MAA (%)
Northern 65.56%
Wirral 73.69%
Merseyrail Network 68.97%