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Performance Information

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On this page you will find information about the punctuality performance of Merseyrail services.

Train services are measured against the following:

Public Performance Measure (PPM)

This is the percentage of trains that cover their full journey length and arrive at their final destination within five minutes of the booked time measured against the planned timetable. If a train is cancelled or does not call at all of the scheduled stations (semi-fast trains) it will count as a PPM failure. 

Refunds and compensation for season ticket holders affected by delays and cancellations is based on the PPM figure for the period that the season ticket is valid. For more information please click here. 

On Time Figures

On Time figures are based on the percentage of train services that have run arriving within 59 seconds of the planned timetable. This excludes cancelled services.

MAA - Is Moving Annual Average and represents the score over the last 13 periods / year. 

In the sections below you will find a breakdown of the different performance figures for the four weeks ending Saturday 28 April 2018 (Period 1).

Click here to view the Performance Information for previous periods.

Performance Overview

Merseyrail network PPM

Four weeks ending Saturday 28 April 2018  
Period 1 PPM 95.74%
Period 1 PPM Moving Annual Average 94.66%

 

Performance figures per line

  Number of trains due to operate Number of trains that met the PPM standard Number of trains that did not meet the PPM standard PPM PPM MAA On Time (period)
Northern  10213 9726 487 95.23% 94.73% 65.97%
Wirral  5832 5635 197 96.62% 94.55% 76.15%
Merseyrail Network 16045 15361 684 95.74% 94.66% 69.67%

PPM Failure Breakdown

On Time figures are based on the percentage of train services that have run arriving within 59 seconds of the planned timetable. This excludes cancelled services.

PPM Failure Breakdown  
Cancelled 251
Late 433
Total 684

Cancelled includes trains that:

  • Did not run at all
  • Only ran for part of their journey
  • Did not call at all expected stations

Late includes trains that were more than 5 minutes late, but not included as Cancelled as above.

Significant incidents

Date Details PPM fails
14/04/2018 ML54 SIGNAL FAILURE SANDHILLS 67
07/04/2018 3S91 FAILURE MOORFIELDS 66
14/04/2018 GRAND NATIONAL AIN 33
09/04/2018 MULTIPLE TRACIK CIRCUIT FAILURE SANDHILLS 29
11/04/2018 2S41 ILL PASSENGER LIV CENTRAL 20
21/04/2018 ML FVX TRACK CIRCUIT FAILURE GREEN LANE 18
06/04/2018 ML541 SIGNAL FAILURE HAM. SQUARE 15
09/04/2018 MULIPLE SIGNAL FAILURE SANDHILLS 14
08/04/2018 ML AAW TRACK CIRCUIT FAILURE BRUNSWICK 14

The above incidents caused a total of 276 PPM failures for lateness and 143 cancellations

Cancellation Breakdown

Responsibility Cancellation
Network Rail (Infastructure) 96
Network Rail Weather, Vandalism & Others 62
Merseyrail (Fleet) 35
Merseyrail Weather & Vandalism & Others 58
Total 251

Capture (32)

Details on PPM failures as a result of late running

Lateness Breakdown 

Responsibility Lateness
Network Rail (Infastructure) 88
Network Rail Weather, Vandalism & Others 143
Merseyrail (Fleet) 18
Merseyrail Weather & Vandalism & Others 184
Total 433

Capture (33)

Line of route 5-7 Minutes Late 8-10 Minutes Late 11-15 Minutes Late 15 Minutes Late + Total
Southport-Hunts Cross Line 106 44 15 10 175
Ormskirk Line 57 20 11 5 93
Kirkby Line 32 7 4 3 46
Chester Line 44 10 2 4 60
New Brighton Line 9 1 1 0 11
West Kirby Line 8 1 2 2 13
Ellesmere Port Line 26 5 2 2 35
           
Northern line sub total 282 88 37 26 314
Wirral line sub total 87 17 7 8 119
           
Network Total 369 105 44 34 433

On Time performance figures per line

 

Journey On Time Trains ran On time (%)
Chester - Liverpool 901 1399 64.40%
New Brighton - Liverpool 1392 1554 89.58%
West Kirby - Liverpool 1039 1531 67.86%
Ellesmere Port - Liverpool 539 948 56.86%
Other Wirral services at LVC 124 151 82.12%
Liverpool - Chester 914 1485 61.55%
Liverpool - New Brighton 1375 1543 89.11%
Liverpool - West Kirby 1279 1535 83.32%
Liverpool - Ellesmere Port 807 1048 77.00%
Other Wirral services at destination 66 132 50.00%
Hunts Cross - Liverpool 1105 1783 61.97%
Southport - Liverpool 860 1806 47.62%
Ormskirk - Liverpool 809 1555 52.03%
Kirkby - Liverpool 897 1557 57.61%
Liverpool - Hunts Cross 1089 1777 61.28%
Liverpool - Southport 1343 1854 72.44%
Liverpool - Ormskirk 1360 1560 87.18%
Liverpool - Kirkby 1155 1563 73.90%
       
Northern line sub total 8618 13455 64.05%
Wirral line sub total  8436 11326 74.48%
       
Network Total  17054 24781 68.82%

 

Totals On time MAA (%)
Northern 64.29%
Wirral 74.78%
Merseyrail Network 68.33%