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Performance Information

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On this page you will find information about the punctuality performance of Merseyrail services.

Train services are measured against the following:

Public Performance Measure (PPM)

This is the percentage of trains that cover their full journey length and arrive at their final destination within five minutes of the booked time measured against the planned timetable. If a train is cancelled or does not call at all of the scheduled stations (semi-fast trains) it will count as a PPM failure. 

Refunds and compensation for season ticket holders affected by delays and cancellations is based on the PPM figure for the period that the season ticket is valid. For more information please click here. 

On Time Figures

On Time figures are based on the percentage of train services that have run arriving within 59 seconds of the planned timetable. This excludes cancelled services.

MAA - Is Moving Annual Average and represents the score over the last 13 periods / year. 

In the sections below you will find a breakdown of the different performance figures for the four weeks ending Saturday 18 August 2018 (Period 5).

Click here to view the Performance Information for previous periods.

Performance Overview

Merseyrail network PPM

Four weeks ending Saturday 18 August 2018  
Period 5 PPM 94.42%
Period 5 PPM Moving Annual Average 94.93%

 

Performance figures per line

  Number of trains due to operate Number of trains that met the PPM standard Number of trains that did not meet the PPM standard PPM PPM MAA On Time (period)
Northern  10190 9709 481 95.28% 95.01%  
Wirral  5841 5427 414 92.91% 94.78%  
Merseyrail Network 16031 15136 895 94.42% 94.93% 70.58%

PPM Failure Breakdown

On Time figures are based on the percentage of train services that have run arriving within 59 seconds of the planned timetable. This excludes cancelled services.

PPM Failure Breakdown  
Cancelled 355
Late 540
Total 895

Cancelled includes trains that:

  • Did not run at all
  • Only ran for part of their journey
  • Did not call at all expected stations

Late includes trains that were more than 5 minutes late, but not included as Cancelled as above.

Significant incidents

Date Details PPM fails
07/08/2018 2N35 SET FAILURE JAMES STREET - HAM. SQUARE 41
23/07/2018 ML AKV TRACK CIRCUIT FAILURE SANDHILLS 37
13/08/2018 POT FIRE JAMES STREET 33
09/08/2018 ML FBM TRACK CIRCUIT FAILURE BIRK. PARK 26
07/08/2018 ML30 SIGNAL FAILURE LIV. CENTRAL 24
23/07/2018 FATALITY AIGBURTH 23
01/08/2018 TRACKSIDE FIRE HAM SQUARE 21
24/07/2018 TRESPASS BROMBOROUGH 21

The above incidents caused a total of 225 PPM failures and 136 cancellations

 

Cancellation Breakdown

 

Responsibility Cancellation
Network Rail (Infastructure) 100
Network Rail Weather, Vandalism & Others 71
Merseyrail (Fleet) 100
Merseyrail Weather & Vandalism & Others 84
Total 355

1 (5)

Details on PPM failures as a result of late running

Lateness Breakdown 

Responsibility Lateness
Network Rail (Infastructure) 115
Network Rail Weather, Vandalism & Others 147
Merseyrail (Fleet) 61
Merseyrail Weather & Vandalism & Others 217
Total 540

1 (6)

Line of route 5-7 Minutes Late 8-10 Minutes Late 11-15 Minutes Late 15 Minutes Late + Total
Southport-Hunts Cross Line 156 56 17 2 231
Ormskirk Line 33 8 6 2 49
Kirkby Line 46 7 3 1 57
Chester Line 60 15 7 7 89
New Brighton Line 14 4 3 8 29
West Kirby Line 31 10 5 4 50
Ellesmere Port Line 22 6 4 3 35
           
Northern line sub total 362 106 45 27 337
Wirral line sub total 127 35 19 22 203
           
Network Total 489 141 64 49 540

On Time performance figures per line

 

Journey On Time Trains ran On time (%)
Chester - Liverpool 813 1387 58.62%
New Brighton - Liverpool 1299 1543 84.19%
West Kirby - Liverpool 879 1504 58.44%
Ellesmere Port - Liverpool 488 968 50.41%
Other Wirral services at LVC 138 186 74.19%
Liverpool - Chester 868 1445 60.07%
Liverpool - New Brighton 1299 1543 84.19%
Liverpool - West Kirby 883 1508 58.55%
Liverpool - Ellesmere Port 521 995 52.36%
Other Wirral services at destination 16 46 34.78%
Hunts Cross - Liverpool 1098 1775 61.86%
Southport - Liverpool 926 1789 51.76%
Ormskirk - Liverpool 1274 1598 79.72%
Kirkby - Liverpool 839 1565 53.61%
Liverpool - Hunts Cross 832 1316 63.22%
Liverpool - Southport 1311 1831 71.60%
Liverpool - Ormskirk 1404 1602 87.64%
Liverpool - Kirkby 1273 1599 79.61%
       
Northern line sub total 8957 13075 68.50%
Wirral line sub total  7204 11125 64.76%
       
Network Total  16161 24200 66.78%

 

Totals On time MAA (%)
Northern 67.00%
Wirral 76.54%
Merseyrail Network 70.49%