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Performance Information

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On this page you will find information about the punctuality performance of Merseyrail services.

Train services are measured against the following:

Public Performance Measure (PPM)

This is the percentage of trains that cover their full journey length and arrive at their final destination within five minutes of the booked time measured against the planned timetable. If a train is cancelled or does not call at all of the scheduled stations (semi-fast trains) it will count as a PPM failure. 

Refunds and compensation for season ticket holders affected by delays and cancellations is based on the PPM figure for the period that the season ticket is valid. For more information please click here. 

On Time Figures

On Time figures are based on the percentage of train services that have run arriving within 59 seconds of the planned timetable. This excludes cancelled services.

MAA - Is Moving Annual Average and represents the score over the last 13 periods / year. 

In the sections below you will find a breakdown of the different performance figures for the four weeks ending Saturday 11 November 2017 (Period 8).

Click here to view the Performance Information for previous periods. 

Performance Overview

Merseyrail network PPM

Four weeks ending Saturday 11th November 2017  
Period 8 PPM 93.07%
Period 8 PPM Moving Annual Average 95.22%

 

Performance figures per line

  Number of trains due to operate Number of trains that met the PPM standard Number of trains that did not meet the PPM standard PPM PPM MAA On Time (period)
Northern  9819 8912 907 90.76% 95.33% 63.38%
Wirral  5847 5633 214 96.34% 95.06% 60.75%
Merseyrail Network 15666 14545 1121 92.84% 95.22% 62.39%


PPM Failure Breakdown

On Time figures are based on the percentage of train services that have run arriving within 59 seconds of the planned timetable. This excludes cancelled services.

PPM Failure Breakdown  
Cancelled 412
Late 709
Total 1121

Cancelled includes trains that:

  • Did not run at all
  • Only ran for part of their journey
  • Did not call at all expected stations

Late includes trains that were more than 5 minutes late, but not included as Cancelled as above.

Significant incidents

Date Details PPM fails
03/11/2017 POWER FLT AUG 74
22/10/2017 ML56 TC FLR LPY 49
04/11/2017 SCRAPYARD FIRE  BOT 42
02/11/2017 ML2202 PTS FLR SDL 41
08/11/2017 ML FVQ AC FLR BKQ 28

The above incidents caused a total of 234 PPM failures for lateness and 182 cancellations

Cancellation Breakdown

Responsibility Cancellation
Network Rail (Infastructure) 209
Network Rail Weather, Vandalism & Others 95
Merseyrail (Fleet) 52
Merseyrail Weather & Vandalism & Others 56
Total 412

 

Capture

 

 

Details on PPM failures as a result of late running

Lateness Breakdown 

Responsibility Lateness
Network Rail (Infastructure) 110
Network Rail Weather, Vandalism & Others 350
Merseyrail (Fleet) 48
Merseyrail Weather & Vandalism & Others 201
Total 709

Capture (1)

Line of route 5-7 Minutes Late 8-10 Minutes Late 11-15 Minutes Late 15 Minutes Late + Total
Southport-Hunts Cross Line 183 78 37 8 306
Ormskirk Line 87 29 4 0 120
Kirkby Line 110 20 6 2 138
Chester Line 23 12 6 1 42
New Brighton Line 17 5 5 2 29
West Kirby Line 34 13 6 5 58
Ellesmere Port Line 11 2 3 0 16
           
Northern line sub total 465 159 67 10 564
Wirral line sub total 85 32 20 8 145
           
Network Total 550 191 87 18 709

On Time performance figures per line

 

Journey On Time Trains ran On time (%)
Chester - Liverpool 1148 1443 79.56%
New Brighton - Liverpool 1304 1505 86.64%
West Kirby - Liverpool 874 1464 59.70%
Ellesmere Port - Liverpool 462 769 60.08%
Other Wirral services at LVC 130 178 73.03%
Liverpool - Chester 1369 1527 89.65%
Liverpool - New Brighton 1256 1514 82.96%
Liverpool - West Kirby 1052 1485 70.84%
Liverpool - Ellesmere Port 848 961 88.24%
Other Wirral services at destination 137 279 49.10%
Hunts Cross - Liverpool 856 1688 50.71%
Southport - Liverpool 564 1666 33.85%
Ormskirk - Liverpool 420 1257 33.41%
Kirkby - Liverpool 589 1491 39.50%
Liverpool - Hunts Cross 954 1766 54.02%
Liverpool - Southport 1058 1742 60.73%
Liverpool - Ormskirk 957 1259 76.01%
Liverpool - Kirkby 866 1494 57.97%
       
Northern line sub total 6264 12363 50.67%
Wirral line sub total  8580 11125 77.12%
       
Network Total  14844 23488 63.20%

 

Totals On time MAA (%)
Northern 65.10%
Wirral 73.04%
Merseyrail Network

68.44%

 

On time Booked  
81307 126172 64.44%
67459 91636 73.62%
148766 217808 68.30%