COVID-19 Timetable Changes

Due to the COVID-19 pandemic, Merseyrail will be running a reduced timetable, with trains every 30 minutes on all lines. There are likely to be further amendments to our timetable over the coming weeks, and we encourage all customers to check before you travel. We ask passengers to follow government advice and avoid unnecessary travel. Our priority is to provide a service for key workers and essential journeys. There are changes to Wirral line services on Sunday 29th March, please check before you travel.

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Performance Information

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On this page you will find information about the punctuality performance of Merseyrail services.

Train services are measured against the following:

Public Performance Measure (PPM)

This is the percentage of trains that cover their full journey length and arrive at their final destination within five minutes of the booked time measured against the planned timetable. If a train is cancelled or does not call at all of the scheduled stations (semi-fast trains) it will count as a PPM failure. 

Refunds and compensation for season ticket holders affected by delays and cancellations is based on the PPM figure for the period that the season ticket is valid. For more information please click here. 

On Time Figures

On Time figures are based on the percentage of train services that have run arriving within 59 seconds of the planned timetable. This excludes cancelled services.

MAA - Is Moving Annual Average and represents the score over the last 13 periods / year. 

In the sections below you will find punctuality at all recorded station stops for the four weeks ending Saturday 29 February 2020.

Click here to view the Performance Information for previous periods.

 

KPI P12 2019-20 P12 2018-19
Early 38.63% 37.07%
On Time 73.74% 73.44%
Within 3 mins 94.18% 93.85%
Within 5 mins 98.27% 98.02%
Within 10 mins 99.68% 99.70%
Within 15 mins 99.86% 99.93%
15 mins + 0.07% 0.04%
20 mins + 0.04% 0.02%
30 mins + 0.03% 0.00%
Cancelled 1.26% 1.16%

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