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Performance Information

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On this page you will find information about the punctuality performance of Merseyrail services.

Train services are measured against the following:

Public Performance Measure (PPM)

This is the percentage of trains that cover their full journey length and arrive at their final destination within five minutes of the booked time measured against the planned timetable. If a train is cancelled or does not call at all of the scheduled stations (semi-fast trains) it will count as a PPM failure. 

Refunds and compensation for season ticket holders affected by delays and cancellations is based on the PPM figure for the period that the season ticket is valid. For more information please click here. 

On Time Figures

On Time figures are based on the percentage of train services that have run arriving within 59 seconds of the planned timetable. This excludes cancelled services.

MAA - Is Moving Annual Average and represents the score over the last 13 periods / year. 

In the sections below you will find a breakdown of the different performance figures for the four weeks ending Saturday 23 June 2018 (Period 3).

Click here to view the Performance Information for previous periods.

Performance Overview

Merseyrail network PPM

Four weeks ending Saturday 23 June 2018  
Period 3 PPM 97.60%
Period 3 PPM Moving Annual Average 94.64%

 

Performance figures per line

  Number of trains due to operate Number of trains that met the PPM standard Number of trains that did not meet the PPM standard PPM PPM MAA On Time (period)
Northern  10231 10033 198 98.06% 94.92% 75.98%
Wirral  5832 5645 187 96.79% 94.16% 84.36%
Merseyrail Network 16063 15678 385 97.60% 94.64% 79.03%

PPM Failure Breakdown

On Time figures are based on the percentage of train services that have run arriving within 59 seconds of the planned timetable. This excludes cancelled services.

PPM Failure Breakdown  
Cancelled 166
Late 219
Total 385

Cancelled includes trains that:

  • Did not run at all
  • Only ran for part of their journey
  • Did not call at all expected stations

Late includes trains that were more than 5 minutes late, but not included as Cancelled as above.

Significant incidents

Date Details PPM fails
07/06/2018 OVERACTIVE GREASE POT GREEN LANE 39
20/06/2018 POWER SURGE BIRK. NORTH 14
30/05/2018 ML312 BREAKER OP JAMES STREET 14
20/06/2018 2C36 ILL PASSENGER BROMBOROUGH 9
09/06/2018 TRESPASS WLO 9
29/05/2018 2C36 DISORDER BOM 9
14/06/2018 TRESPASS WLO 9

The above incidents caused a total of 103 PPM failures and 67 cancellations

 

Cancellation Breakdown

Responsibility Cancellation
Network Rail (Infastructure) 49
Network Rail Weather, Vandalism & Others 31
Merseyrail (Fleet) 48
Merseyrail Weather & Vandalism & Others 38
Total 166

 

Capture (36)

Details on PPM failures as a result of late running

Lateness Breakdown 

Responsibility Lateness
Network Rail (Infastructure) 22
Network Rail Weather, Vandalism & Others 76
Merseyrail (Fleet) 22
Merseyrail Weather & Vandalism & Others 99
Total 219

Capture (37)

Line of route 5-7 Minutes Late 8-10 Minutes Late 11-15 Minutes Late 15 Minutes Late + Total
Southport-Hunts Cross Line 84 15 8 7 114
Ormskirk Line 8 3 1   12
Kirkby Line 16 3     19
Chester Line 24 5 5   34
New Brighton Line 5 2 1   8
West Kirby Line 14 6 1   21
Ellesmere Port Line 8 2 1   11
           
Northern line sub total 159 36 9 7 145
Wirral line sub total 51 15 8 0 74
           
Network Total 210 51 17 7 219

On Time performance figures per line

 

Journey On Time Trains ran On time (%)
Chester - Liverpool 1200 1453 82.59%
New Brighton - Liverpool 1393 1549 89.93%
West Kirby - Liverpool 1057 1520 69.54%
Ellesmere Port - Liverpool 598 962 62.16%
Other Wirral services at LVC 156 173 90.17%
Liverpool - Chester 1398 1543 90.60%
Liverpool - New Brighton 1337 1549 86.31%
Liverpool - West Kirby 1224 1524 80.31%
Liverpool - Ellesmere Port 905 1001 90.41%
Other Wirral services at destination 56 102 54.90%
Hunts Cross - Liverpool 1525 1795 84.96%
Southport - Liverpool 886 1818 48.73%
Ormskirk - Liverpool 1226 1572 77.99%
Kirkby - Liverpool 805 1578 51.01%
Liverpool - Hunts Cross 1441 1954 73.75%
Liverpool - Southport 1545 1880 82.18%
Liverpool - Ormskirk 1455 1572 92.56%
Liverpool - Kirkby 1301 1605 81.06%
       
Northern line sub total 10184 13774 73.94%
Wirral line sub total  9324 11376 81.96%
       
Network Total  19508 25150 77.57%

 

Totals On time MAA (%)
Northern 65.30%
Wirral 74.51%
Merseyrail Network 68.67%