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Performance Information

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On this page you will find information about the punctuality performance of Merseyrail services.

Train services are measured against the following:

Public Performance Measure (PPM)

This is the percentage of trains that cover their full journey length and arrive at their final destination within five minutes of the booked time measured against the planned timetable. If a train is cancelled or does not call at all of the scheduled stations (semi-fast trains) it will count as a PPM failure. 

Refunds and compensation for season ticket holders affected by delays and cancellations is based on the PPM figure for the period that the season ticket is valid. For more information please click here. 

On Time Figures

On Time figures are based on the percentage of train services that have run arriving within 59 seconds of the planned timetable. This excludes cancelled services.

MAA - Is Moving Annual Average and represents the score over the last 13 periods / year. 

In the sections below you will find a breakdown of the different performance figures for the four weeks ending Saturday 8 December 2018 (Period 9).

Click here to view the Performance Information for previous periods.

Performance Overview

Merseyrail network PPM

Four weeks ending Saturday 8 December 2018  
Period 8 PPM 95.17%
Period 8 PPM Moving Annual Average 95.28%

 

Performance figures per line

  Number of trains due to operate Number of trains that met the PPM standard Number of trains that did not meet the PPM standard PPM PPM MAA On Time (period)
Northern  10185 9739 446 95.62% 95.34%  
Wirral  5832 5505 327 94.39% 95.17%  
Merseyrail Network 16017 15244 773 95.17% 95.28% 74.66%

PPM Failure Breakdown

On Time figures are based on the percentage of train services that have run arriving within 59 seconds of the planned timetable. This excludes cancelled services.

PPM Failure Breakdown  
Cancelled 271
Late 502
Total 773

Cancelled includes trains that:

  • Did not run at all
  • Only ran for part of their journey
  • Did not call at all expected stations

Late includes trains that were more than 5 minutes late, but not included as Cancelled as above.

Significant incidents

Date Details PPM fails
22/11/2018 ML ABS TRACK CIRCUIT FAILURE LIV CENTRAL - MOORFIELDS 55
08/12/2018 ML534 SIGNAL FAILURE HAM. SQUARE 38
04/12/2018 TRACK DEFECT BANK HALL 32
02/12/2018 SUICIDAL PERSON KIRKDALE 28
16/11/2018 TRESPASS EASTHAM RAKE - HOOTON 26
23/11/2018 ML MULTIPLE TRACK CIRCUIT FAILURES SANDHILLS 23
06/12/2018 2S18 UNIT FAILURE BRUSWICK 22
06/12/2018 TRESPASS BOOTLE NEW STARND 20
15/11/2018 2C32 UNIT FAULT BROMBOROUGH 20
24/11/2018 ML2576 POINTS FAILUIRE BIDSTON 15

The above incidents caused a total of 279 PPM failures and 156 cancellations

 

Cancellation Breakdown

Responsibility Cancellation
Network Rail (Infastructure) 124
Network Rail Weather, Vandalism & Others 53
Merseyrail (Fleet) 66
Merseyrail Weather & Vandalism & Others 29
Total 272

Capture (3)

Details on PPM failures as a result of late running

Lateness Breakdown 

Responsibility Lateness
Network Rail (Infastructure) 127
Network Rail Weather, Vandalism & Others 160
Merseyrail (Fleet) 60
Merseyrail Weather & Vandalism & Others 155
Total 502

Capture (4)

Line of route 5-7 Minutes Late 8-10 Minutes Late 11-15 Minutes Late 15 Minutes Late + Total
Southport-Hunts Cross Line 103 31 9 18 161
Ormskirk Line 48 15 11 8 82
Kirkby Line 54 10 7 2 73
Chester Line 20 4 5 1 30
New Brighton Line 29 10 3 3 45
West Kirby Line 54 19 6 6 85
Ellesmere Port Line 17 4 2 3 26
           
Northern line sub total 325 93 43 41 316
Wirral line sub total 120 37 16 13 186
           
Network Total 445 130 59 54 502

On Time performance figures per line

Journey On Time Trains ran On time (%)
Chester - Liverpool 1164 1460 79.73%
New Brighton - Liverpool 1132 1541 73.46%
West Kirby - Liverpool 632 1505 41.99%
Ellesmere Port - Liverpool 510 942 54.14%
Other Wirral services at LVC 134 217 61.75%
Liverpool - Chester 1441 1562 92.25%
Liverpool - New Brighton 1121 1541 72.74%
Liverpool - West Kirby 906 1509 60.04%
Liverpool - Ellesmere Port 869 985 88.22%
Other Wirral services at destination 56 94 59.57%
Hunts Cross - Liverpool 904 1781 50.76%
Southport - Liverpool 1204 1803 66.78%
Ormskirk - Liverpool 1232 1599 77.05%
Kirkby - Liverpool 961 1564 61.45%
Liverpool - Hunts Cross 1310 1807 72.50%
Liverpool - Southport 1396 1836 76.03%
Liverpool - Ormskirk 1368 1600 85.50%
Liverpool - Kirkby 1265 1596 79.26%
       
Northern line sub total 9640 13586 70.96%
Wirral line sub total  7965 11356 70.14%
       
Network Total  17605 24942 70.58%

 

Totals On time MAA (%)
Northern 71.45%
Wirral 77.89%
Merseyrail Network 73.81%