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The Metro Mayor and Liverpool City Region Combined Authority have overall responsibility for transport in the city region; the Mayoral Combined Authority sets the transport policy and Merseytravel deliver it.

Merseytravel works to improve transport connectivity within the city region and beyond, including improving the customer experience from ticket buying to journey planning and maintaining the integrated transport network, including the Mersey Ferries and Mersey Tunnels, to ensure it is accessible, safe, and fit for the future. It provides professional, strategic and operational transport advice to enable the Metro Mayor and Combined Authority to make informed decisions that improve transport and support economic growth.

Merseytravel works in partnership with central, regional and local government, the Local Enterprise Partnership, public transport operators, other passenger transport executives, the business community, community groups and members of the public. It also works in partnership with private transport operators and has the unusual status of managing a 25-year rail concession for the Department for Transport for the Merseyrail network. The concession started on 20 July 2003, with review dates every five years.

Visitor attractions the U-Boat Story, Spaceport and The Beatles Story are also operated by Merseytravel, tickets for which can be purchased along with Mersey Ferry trips.