COVID-19 Timetable Changes

Due to the COVID-19 pandemic, Merseyrail will be running a reduced timetable, with trains every 30 minutes on all lines. There are likely to be further amendments to our timetable over the coming weeks, and we encourage all customers to check before you travel. We ask passengers to follow government advice and avoid unnecessary travel. Our priority is to provide a service for key workers and essential journeys. There are changes to Wirral line services on Sunday 29th March, please check before you travel.

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Refund & Compensation Form

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Refund & Compensation for Single or Return Tickets

Please only complete this form if you believe you are entitled to a refund or compensation as a result of a cancellation or delay and hold a single or return day ticket. For more information on eligibility please click here.

Season ticket holders, Railpass, Trio or Saveaway ticket holders should click here. Please do no submit the form below for queries regarding refunds and compensation for season tickets. 

Refunds Form

Refunds Form

Please note that all images of tickets will be subject to review and you may be contacted to supply the original ticket to us by post. Please do not destroy the ticket until we have contacted you to confirm whether you are entitled to a refund, compensation or otherwise. Failure to do this will result in your claim being rejected.