From Tuesday 22 September, following the latest government guidance, customers should only travel on our network for essential purposes, such as travelling to and from school or work. Please remember to wear a face covering on trains and in stations unless you are under 11 or exempt. A £100 fine applies
Refund & Compensation FormShare
Please note that all images of tickets will be subject to review and you may be contacted to supply the original ticket to us by post. Please do not destroy the ticket until we have contacted you to confirm whether you are entitled to a refund, compensation or otherwise. Failure to do this will result in your claim being rejected.