Timetable Changes on the Chester Line

From Monday 16 October, changes will be made to the Chester line timetable. This is to improve train performance caused by a series of problems experienced over the last few weeks, including slippery rails caused by leaf-fall, busier trains as a result of the Lime Street upgrade work and infrastructure failures.

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Refund & Compensation Form


Refund & Compensation for Single or Return Tickets

Please only complete this form if you believe you are entitled to a refund or compensation as a result of a cancellation or delay and hold a single or return day ticket. For more information on eligibility please click here.

Season ticket holders, Railpass, Trio or Saveaway ticket holders should click here. Please do no submit the form below for queries regarding refunds and compensation for season tickets. 

Refunds Form

Refunds Form

Please note that all images of tickets will be subject to review and you may be contacted to supply the original ticket to us by post. Please do not destroy the ticket until we have contacted you to confirm whether you are entitled to a refund, compensation or otherwise. Failure to do this will result in your claim being rejected.