COVID-19 Latest Update

From Tuesday 22 September, following the latest government guidance, customers should only travel on our network for essential purposes, such as travelling to and from school or work. Please remember to wear a face covering on trains and in stations unless you are under 11 or exempt. A £100 fine applies

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Refund & Compensation Form


Refund & Compensation for Single or Return Tickets

Please only complete this form if you believe you are entitled to a refund or compensation as a result of a cancellation or delay and hold a single or return day ticket. For more information on eligibility please click here.

Season ticket holders, Railpass, Trio or Saveaway ticket holders should click here. Please do no submit the form below for queries regarding refunds and compensation for season tickets. 

Refunds Form

Refunds Form

Please note that all images of tickets will be subject to review and you may be contacted to supply the original ticket to us by post. Please do not destroy the ticket until we have contacted you to confirm whether you are entitled to a refund, compensation or otherwise. Failure to do this will result in your claim being rejected.