COVID-19 Reduced Service

Due to the ongoing COVID-19 pandemic, there will be further significant changes to Merseyrail services from Thursday 2 April 2020. Trains will now operate a 30-minute service on all lines between 07:00 -19:00 Monday to Saturday, with a limited additional service from 19:00 to 22:00 on some lines. Trains will operate between 08:00 - 20:00 on Sundays.

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Apprentice Travelcard

The Apprentice Travelcard for 19 – 24 year olds

The Apprentice Travelcard means young people enrolled in apprenticeships can get half price on train travel across Merseyside when buying weekly and monthly Railpass tickets.

That means you could save hundreds of pounds*.

The Apprentice Travelcard is available for anyone aged between 19 – 24 living in the Liverpool City Region who’s currently enrolled on an approved apprenticeship with an Education and Skills funding agency.

How do I apply?

Applying is simple – read the FAQs below to check you’re eligible, complete the application form (don’t forget to get it signed by the right people!) and head to your local Merseytravel Centre. You’ll need to bring some documentation so we know who you are, as well as a passport sized photograph (no digital copies – sorry).

If everything’s in order, you’ll be given your Apprentice Travelcard there and then, and can buy your first half-price weekly or monthly Railpass ticket from any staffed Merseyrail station.

What discount is available?

If you are an apprentice aged 19-24, you can receive a 50% discount on a weekly or monthly Adult Railpass. This allows you unlimited rail travel on rail services served by the Railpass products. Please see below for more details.

Where can I buy a Railpass ticket?

They are available from any staffed Merseyrail station. View the network map or use the station finder on this page to find your nearest station.

Where can I use my Railpass Apprentice Travelcard?

Railpass tickets are for train journeys only and can be used on various train operating companies in Merseyside and also as far as Chester, Ellesmere Port and Ormskirk, depending on which zones you choose. Further information on zones and participating Train companies is available at www.merseytravel.gov.uk/apprentice

When will my Railpass ticket be activated?

Railpass tickets are dated products so they are only valid from the date requested when you buy it. They will expire exactly one week or one calendar month from the start date.

I need to use a bus and a train on my journey. Can I buy both a Solo and a Railpass ticket?

Yes, you will first need to make sure that the tickets you buy cover your entire journey.

The Merseytravel website gives more information on the areas covered by each ticket. You may use more than one ticket on your Apprentice Travelcard at any one time, however, Railpass tickets are valid from the day that you ask when you buy it and Solo tickets will be activated the first time you use it on board the bus.

You may need to purchase an additional (non-discounted) ticket if you intend to travel beyond the areas or zones you have chosen for your tickets.

Only weekly and 4-weekly Solo tickets and weekly and monthly Railpass tickets are currently available to buy at a discount using your Apprentice Travelcard.

How do I use my Apprentice Travelcard to make a journey?

You must place your Apprentice Travelcard on the automatic gates at the rail station (where they are available). You should have your Apprentice Travelcard with you at all times for checking.

What if my Apprentice Travelcard is faulty?

You should return your Apprentice Travelcard to any Merseytravel Centre if you think it is faulty. You will also need to have your receipt as proof of purchase. The Customer Service Officer will read the card to make sure the ticket on it is valid. If your card is faulty the officer will arrange for a replacement card to be issued.

I have lost my Apprentice Travelcard/ my card is damaged? What shall I do?

If your card is not working because it is has been damaged, or if you have lost it, there is a £5 replacement fee. Please visit your nearest Merseytravel Centre to order a new Apprentice Travelcard.

What should I bring with me as proof of address?

To apply for the Travelcard you will need to bring your completed and signed application form and a passport photo. You will also need to provide one of the following; Driving Licence, Bank or Building Society Statement, Utility Bill, Council Tax Bill (or be named on a Council Tax Bill). We will accept digital evidence but unfortunately we cannot accept digital photographs.

Will I need to pay a card activation fee?

No, there is no activation fee for an Apprentice Travelcard.

I already have an Apprentice Travelcard and I have recently move address. Do I need a new card?

No, you simply need to take proof of your new address to your nearest Merseytravel Centre.

*For example you could save over £480 a year if you buy a 2 zone weekly Railpass for 47 weeks.