COVID-19 Latest Update

From Tuesday 22 September, following the latest government guidance, customers should only travel on our network for essential purposes, such as travelling to and from school or work. Please remember to wear a face covering on trains and in stations unless you are under 11 or exempt. A £100 fine applies

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What's New


As per the latest government guidance following the announcement of local lockdown restrictions, our services are now for essential journeys only, such as travelling to and from school or work.

We’ve been busy putting a number of measures in place to make travelling on the Merseyrail network as safe and easy as possible. From a new timetable with more services to enhanced cleaning and a new ticket, read on to find out more about how we’ve been preparing to welcome you back.

Enhanced Cleaning

We are cleaning trains and stations throughout the day, every day. From preventative microbial cleaning products to increasing litter picking in our trains and around our stations. We have added additional cleaning measures to keep you safe that also include:

  • Consistent, round the clock cleaning including overnight deep cleans.
  • A second round of consistent cleaning is conducted by our on-board cleaners during service.
  • Specialist microbial cleaners that kill pathogens on surfaces.

Social Distancing

  • Social distancing signage is in place on our floors, escalators and lifts to aid in keeping our passengers and staff apart.
  • Travel advice and information is displayed across the network.
  • We have also displayed posters across our network reminding passengers that they must wear a face covering as social distancing won't be possible at all times on our network.


Merseyrail Flexi - Ticket

To assist with social distancing, and to support passengers who are now travelling differently we have introduced the Merseyrail Flexi - Ticket. with just one visit to the ticket office you can buy 3 return journeys valid for travel over 7 days. It is available to buy now from any staffed station and ticket machines. To find out more about this new ticket type click here.


Contactless Payments

We are minimising queues at ticket offices and reducing the chances of our passengers and staff handling cash by encouraging people to use contactless payments where they can. 

If you are not using contactless payments where possible please use one of our ticket vending machines.

The limit of contactless payments has been raised to £45 nationally to facilitate this.

Face Coverings

It may not always be possible to socially distance at all points throughout your journey, so passengers must follow government guidance and wear a face covering whilst travelling on our network. This includes from the point of entering the grounds of a station, until exiting the network to protect staff and other passengers.

To learn more about face coverings click here.

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Travel Advice

Covid 19 Passenger Travel Advice Original

Increased Services

We have reintroduced some services to support the expected increase in passenger numbers, as more people begin to make journeys across the City Region. For more information on timetables click here