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Please ensure you and your employees are only travelling if they need to. The latest government guidance permits travelling to and from work only.
This section of the website is for any employer who has employees who will be returning to the workplace and travelling by public transport. Understandably there will be questions around commuting and the use of public transport, and we have put together information on a variety of topics that employees may want to know before making their first commute to work.
Things have changed and so have we. We’re doing everything we can to make travel as easy and safe as possible, so your if your employees need to travel, they can travel with confidence with Merseyrail.
Information can be directly copied and pasted or downloaded from this page so it’s easy to share with staff.
When travelling on the Merseyrail network, passengers may not always be able to socially distance, so by following the advice below, your employees will ensure their journey is as safe as possible:
If it’s possible, please allow your employees to start and finish work outside of peak hours to avoid busier travel times. This will increase the opportunities to socially distance on our network by reducing the number of people travelling during our busiest times.
Please note, the fastest way of knowing when you’re at risk of coronavirus is via the governments track and trace app. Learn more here.
Please use the governments postcode checker here that can inform you of the restrictions in your area.
Click here for the latest timetable information and use the Journey Planner when preparing to return to work.
Merseyrail’s ticket offices are staffed from start to end of service every day for passengers to buy tickets for their journey. To assist with social distancing, and to support passengers who are now travelling differently, Merseyrail has introduced a new ticket product:
Other ticket products are available to help passengers socially distance:
For more information about all of Merseyrail’s ticketing options please click here.
Your employees must wear a face covering when travelling on the Merseyrail network, from the point of entering the grounds of a station, until exiting the network to protect staff and other passengers as it may not be always be possible to socially distance. Failure to do so could result in a fine up to £6400.
Passengers are required to provide their own face covering and to continue practising social distancing wherever possible.
We know that some passengers have medical conditions or disabilities that prevents them from wearing a face covering. If this is the case for any employees, please download and use one of the Face Covering Exemption Cards when travelling with Merseyrail.
For more information please click here.
To help answer any questions passengers may have about travelling on the network, Merseyrail has developed a list of frequently asked questions and answers.
As your employees begin to return to our network, there will be a few new things they can expect:
Passengers should also leave more time for their journey, and if it's possible travel outside peak hours.
Merseyrail has been cleaning trains and stations throughout the day, every day. From preventative microbial cleaning products to increasing litter picking on trains and around stations. Additional cleaning measures have also been added to keep you safe, that include:
To learn more please watch the video below.
Below are a selection of images, icons and logos that you can use in your internal communications to staff regarding the use of public transport when returning to the workplace. If you have any difficulty downloading the files, please email [email protected].
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