Chester

Staff are available to help you 15 minutes before the start of service and 15 minutes from the end of service.

Postcode: CH1 3DR

Step Free Access Rating: A  

Step between platform and train: 0 – 200mm (0 – 7.9 inches)

Local Taxis: (0151) 652 5050, (0151) 645 7676

Car Parking: 83 spaces

Cycle Racks: 68 spaces

Accessibility Network Map 

Rail Replacement Bus Stop Map

 

Facilities

• Cycle Racks
• Car Park
• Help Point
• CCTV
• Induction Loop
• Shelter
• Toilet
• Lifts

Disabled access

Chester station has full disabled access. Platforms are accessible via lifts.

Facility	Availability
Wheelchair Accessible	Yes
Pram Accessible	Yes
Blue Badge Parking	No
Accessible Toilets	Yes

Availability of staff assistance and ramp availability

Platform to train ramps are available at all stations with assistance from Merseyrail staff. Staff located in our ticket offices will be able to help. Just approach them and let them know you need their assistance and they will do their best to make sure you get on the next available service and will also be able to answer any other questions you may have. Our team will also let the station you are travelling to know that you are on your way so that staff at that station can be ready to meet you when you arrive.

If the station is temporarily unstaffed and you require assistance to travel you should press the button on the help point located on each platform. Our control room team will arrange for you to receive the help you need.

Booking Passenger Assist in advance

Getting in touch and telling us your needs in advance can help us make sure we have arrangements ready for your journey.

You can request passenger assist by telephoning 0800 0277 347 (Freephone) or 0151 555 1111. We will then contact you directly to confirm the arrangements.

Please note the number above is only available between 7am and 7pm Monday  to Friday, if you need to book outside of these times please call 0151 702 2704

For more information on Assisted Travel please click here. 

Additional Accessibility Information
 

Facility	Availability
Staffing	Yes - full time
Seating	Yes
Toilets	Yes
Ticket Sale facilities	Ticket office window. Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only.
Passenger Assist Meeting point	Booking Office
Customer Information Systems	Yes, both visual and aural
Secure Station Accreditation	Yes
Catering	No