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Advice for Employers


This section of the website is for any employer who has employees who will be returning to the workplace and travelling by public transport. Understandably there will be questions around commuting and the use of public transport, and we have put together information on a variety of topics that employees may want to know before making their first commute to work.

Things have changed and so have we. We’re doing everything we can to make travel as easy and safe as possible, so your if your employees are travelling with us, they can travel with confidence.

Information can be directly copied and pasted or downloaded from this page so it’s easy to share with staff.

Travel Advice

Please follow the below travel advice when using our network:

  • Avoid peak travel if you can (between 07:00-09.30 and 16:00-18:30)
  • Allow extra time for your journey
  • Face coverings must be worn at all times at stations or on trains, unless exempt. Maximum fines of £6,400 can be issued by British Transport Police for those refusing to comply.
  • Use contactless payments where possible.
  • Wash or sanitise hands as soon as possible before and after travel.
  • Remain seated where you can.
  • Maintain social distancing where possible.
  • Follow advice from staff and be considerate to other passengers.
  • Do not use public transport if you, or a member of your household, has COVID-19 symptoms or you have been instructed to self-isolate.
  • Be on the platform 2 minutes before your train departure time to allow for social distancing along the platform and the train. Train doors will close 30 seconds before departure.

If it’s possible, please allow your employees to start and finish work outside of peak hours to avoid busier travel times. This will increase the opportunities to socially distance on our network by reducing the number of people travelling during our busiest times.

Please note, the fastest way of knowing when you’re at risk of Coronavirus is via the government's track and trace app. Learn more here.

Plan your journey

Click here for the latest timetable information and use the Journey Planner when preparing to return to work. 

Ticket options

Merseyrail’s ticket offices are staffed from start to end of service every day for passengers to buy tickets for their journey. To assist with social distancing, and to support passengers who are now travelling differently, Merseyrail has introduced a new ticket product:

  • The brand new Merseyrail Flexi-Ticket offers 3 return journeys valid for travel over 7 days, which means passengers only need to make one visit to the ticket office.

Other ticket products are available to help passengers socially distance:

  • Weekly, Monthly and Annual Rail Passes – click here to find out more.
  • The Corporate Season Ticket Scheme is still in operation for those making regular journeys – click here to find out how your business can become a member.

For more information about all of Merseyrail’s ticketing options please click here

Face coverings

Your employees must wear a face covering when travelling on the Merseyrail network, from the point of entering the grounds of a station, until exiting the network to protect staff and other passengers as it may not be always be possible to socially distance. Failure to do so could result in a fine up to £6400.

Passengers are required to provide their own face covering and to continue practising social distancing wherever possible.

We know that some passengers have medical conditions or disabilities that prevents them from wearing a face covering. If this is the case for any employees, please download and use one of the Face Covering Exemption Cards when travelling with Merseyrail.

For more information please click here.


To help answer any questions passengers may have about travelling on the network, Merseyrail has developed a list of frequently asked questions and answers. 

What's new

As your employees begin to return to our network, there will be a few new things they can expect:

  • Social distancing signage at our stations on floors, escalators and lifts
  • Queuing systems at busier stations
  • Increased cleaning regimes using specialist microbial cleaners that kill pathogens on surfaces
  • Staff and other passengers wearing face coverings unless exempt

Passengers should also leave more time for their journey, and if it's possible travel outside peak hours.

Enhanced cleaning

Merseyrail has been cleaning trains and stations throughout the day, every day. From preventative microbial cleaning products to increasing litter picking on trains and around stations. Additional cleaning measures have also been added to keep you safe, that include:

  • Consistent, round the clock cleaning including overnight deep cleans
  • A second round of consistent cleaning conducted by on-board cleaners during service
  • Specialist microbial cleaners that kill pathogens on surfaces

To learn more please watch the video below. 


Below are a selection of images, icons and logos that you can use in your internal communications to staff regarding the use of public transport when returning to the workplace. If you have any difficulty downloading the files, please email [email protected].