Please find further information and frequently asked questions below. If you have a question that isn't answered here, please contact us through our social media channels (Twitter and Facebook).
Check amended timetables here and plan your journey.
The latest government update is that by following travel advice we can all travel with confidence.
You are now able to travel on our network to visit outdoor destinations, hospitality, friends and families’ gardens and to go shopping.
Please see the latest advice below and click here to see what has changed at Merseyrail to keep your journey as safe as possible.
If you are travelling please follow the government-issued travel advice below:
Click here for full details of our current timetable.
To read the complete government advice on travel in England click here.
You are now able to travel on our network to visit outdoor destinations, hospitality, friends and families’ gardens and to go shopping.
As the situation is changing so rapidly, it is possible that this timetable may change again in the near future. We advise all passengers to check our website and Twitter account @merseyrail before travel for the most up-to-date information.
In making changes to the timetable, our planning team have had to balance the needs of our customers, taking into account where and when most passengers board and alight our services.
We will of course ensure that any passenger comments are included as part of any future review of the timetable arrangements in line with the changing nature of the pandemic.
We remain able to provide assistance to those that need it, however, in these circumstances we’d advise passengers to contact our dedicated Assisted Travel team in advance to ensure their journey is as smooth as possible.
Customers requiring assistance should not notice any difference in the support provided when they travel with us.
You can find more information and contact details here.
We are doing as much as we can to keep our staff and passengers safe by following government guidance.
We are cleaning trains and stations throughout the day, every day using specialist cleaning products that kill pathogens on surfaces. We are carrying out overnight deep cleans, as well as additional quality assurance procedures and spot checks to ensure that our cleaning processes are consistent and completed to the highest standard.
There are also increased cleaning teams working on weekends in response to when more passengers are travelling.
The number of passengers on each train is being closely monitored so that 6-car services can be timetabled where they are needed most.
Social distancing signage is in place on our floors, escalators and lifts to aid in keeping passengers and staff apart.
It may not be possible to socially distance at all points throughout a journey, so we are asking people to follow government guidance and wear a face covering whilst travelling.
If you have any queries please ask a member of our stations team who will be happy to help.
We are strongly encouraging everyone that needs to purchase a ticket to help us to reduce unnecessary contact by making a contactless payment where possible.
If people need to use cash, we ask that they buy tickets from ticket machines if possible.
Full details of claiming a refund can be found here.
For Trio or Solo refunds please contact Merseytravel in the first instance by emailing [email protected].
If you are 65 years old or over, you cannot use your pass between the hours of 06:29 and 09:31.
The restrictions were temporarily lifted to assist elderly passengers to access supermarkets at specific times. However, with the gradual easing of lockdown restrictions, we have reinstated the restrictions to reduce demand during peak times and ensure the safety of our passengers as more industries return to work.
Those with a concessionary pass for people with disabilities are not affected by this change.
If you are travelling to get a Covid vaccination you will be allowed to travel between 6:30 and 9:30 on weekdays with a concessionary pass. This exception is dependent on being able to provide evidence that you are travelling to a vaccination appointment.
At the peak of the COVID-19 pandemic we did close waiting rooms across our network, however these are now open with social distancing measures in place.
Ticket offices and toilet facilities are also now open. Where ticket offices need to temporarily close this will be highlighted on the relevant station website page.
We encourage people to carry their own hand sanitiser where possible, however they are available to purchase in our Mtogo stores. We also ask people to follow government advice to avoid contact where possible and for people to wash their hands for 20 seconds before and after travelling.
As our trains returned to more normal operating hours from Monday 18 May, Merseyrail tickets will no longer be accepted on buses in the Liverpool City Region after 19:00 from this date.
Our busiest trains are currently those around the peak time periods of 07.00-09.30 and 16.00-18.30 Monday to Friday. If you are travelling, please travel on a quieter train and avoid these periods. You should bear in mind that some trains may also be busier at other times so we would advise passengers to plan ahead and leave extra time for their journey as you may choose not to board a train and wait for the next if a train is full.
If you do board a busy train, please be advised that you must adhere to social distancing guidance wherever possible. Alternatively, please wait for the next service.
Please ensure you have alternative transport plans if you wish to travel on the last train of the day, as it may be full and you may feel unable to board.
We are doing as much as we can to keep our staff and passengers safe by following government guidance.
Passengers are asked to listen to and follow on-train announcements and adhere to social distancing guidance on board the train, such as leaving seats around other passengers free.
However, it may not be possible to socially distance at all times on the Merseyrail network so face coverings must be worn at all times.
We will be running six-car trains wherever possible and BTP and Carlisle will continue to provide support to passengers where required.
Please note: we do not operate a seat reservation system on our network.
Due to roadworks in Liverpool City Centre as part of Liverpool City Council’s Connectivity Scheme, rail replacement buses will no longer stop Liverpool Lime Street. They will be stopping at Moorfields and James Street only (depending on which services are affected) to minimise disruption to rail replacement bus services. We apologise for any inconvenience this may cause.
Government guidance states that face coverings must be worn at all times when travelling on public transport at all points during the journey. On the Merseyrail network passengers must wear a face covering unless exempt from the point of entering the grounds of a station, until exiting the network, as it may not be possible to socially distance at all times. Failure to comply may result in a fine of upto £6400. More information on the government guidance can be found here.
Passengers must wear a face covering while using public transport unless they are exempt. All customers travelling on Merseyrail must wear a face covering both within our stations and on our trains. This is because it may not be possible to socially distance at all points throughout a journey. A maximum £6,400 fine applies.
You should visit www.gov.uk for the latest guidance on masks and coverings. We do have a range of masks for sale at all staffed ticket offices, however we do expect most passengers to bring their own.
If you are seen by railway staff without a face covering during your journey or refuse to wear one whilst travelling with us, you will be politely reminded about the need to do so. Anyone not wearing a face covering who isn't exempt is liable to receive a £200 fine for a first offence which will double at each offence with a maximum fine of £6,400 from the British Transport Police.
Face coverings are widely available online and we would advise customers to purchase one before they travel with us. We do have a range of masks for sale at all staffed ticket offices, however we do expect most passengers to bring their own.
We know that some passengers have illnesses or disabilities that prevent them from wearing a face covering. These include:
In line with government guidance (which can be found here) you will still be able to travel without the need for a covering but should continue to follow all social distancing guidance and hygiene measures where you can do so.
You may still be approached by a member of our team and asked why you are not wearing a face covering. You may choose to use one of our face covering exemption cards which you can show to a member of staff when necessary.
More information on face covering exemption cards is available here.
Children under the age of 11 do not have to wear face coverings but may of course do so, should they wish to.
Current government guidance (which can be found here) makes clear that passengers are allowed to remove their face covering for a short period of time for any reasonable reason.
Our team will be wearing face coverings where appropriate. In line with government guidance our ticket office staff, located behind glass, will not need to wear a covering, nor will drivers or guards when they are alone in their compartments on train. Please bear in mind that some staff may also have medical conditions or disabilities that mean they can’t wear one.
We are continuing to ask that passengers act in a respectful manner towards each other and our staff at all times whilst travelling with us. We are confident that the vast majority of people are going to want to do the right thing and help protect others by bringing a face covering and wearing it while in stations and on trains.
If our team see a customer without a face covering, our staff will engage, explain, and encourage them to wear a covering. We have processes in place to deal with such circumstances. If you do have any concerns, please do speak to a member of staff in the first instance.
Please do not confront other passengers who are not wearing a face covering. Please be aware that some passengers may not be able to wear a covering due to a medical condition. Regardless of whether someone is wearing a covering , people should keep their distance – at least two metres, if possible.
We are cleaning trains and stations throughout the day, every day using specialist cleaning products that kill pathogens on surfaces. We are carrying out overnight deep cleans, as well as additional quality assurance procedures and spot checks to ensure that our cleaning processes are consistent and completed to the highest standard.
There are also increased cleaning teams working on weekends in response to when more passengers are travelling.
The number of passengers on each train is being closely monitored so that 6-car services can be timetabled where they are needed most.
Social distancing signage is in place on our floors, escalators and lifts to aid in keeping passengers and staff apart.
It may not be possible to socially distance at all points throughout a journey, so we are asking people to follow government guidance and wear a face covering whilst travelling.
