We are continuing to ask that passengers act in a respectful manner towards each other and our staff at all times whilst travelling with us. We are confident that the vast majority of people are going to want to do the right thing and help protect others by bringing a face covering and wearing it while in stations and on trains.
If our team see a customer without a face covering, our staff will engage, explain, and encourage them to wear a face mask. We have processes in place to deal with such circumstances. If you do have any concerns, please do speak to a member of staff in the first instance.
Please do not confront other passengers who are not wearing a face covering. Please be aware that some passengers may not be able to wear a mask due to a medical condition. Regardless of whether someone is wearing a mask, people should keep their distance – at least two metres, if possible.