• Please don't follow other passengers through the ticket gate.
• Please keep children under supervision at all times.
• Children under 5 must be carried through the ticket gate or use the wide aisle gate.
• Luggage, prams, wheelchairs and bicycles, please use the wide aisle gate.
• If you are travelling with a pet, please use a lift where available.

• Stand to the right of the escalator and hold on tight.
• Face the direction of travel and be prepared to step off the escalator.
• Please keep children under supervision at all times.
• Luggage, prams, wheelchairs and bicycles, please use a lift.
• If you are travelling with a pet, please use a lift where available.
• Ask staff if you require any assistance on the escalators, we’re here to help.
• If you are not confident using an escalator, please use a lift where available.

• Please take care when boarding or leaving the train.
• Don't board the train when the doors are closing and the alarm is sounding.
• Keep behind the yellow line at all times.
• Allow plenty of time for your journey.
• Don't run on the platform.
• Please keep children under supervision at all times.

When boarding a train, use all of the available doors so that boarding is faster for everyone. Make sure to allow others to leave the train first before boarding, so no-one misses a stop.

When travelling on board, move down inside the aisle and use space available so that everyone can get on board. 

If you're feeling unwell, it's important that you seek help at a station or from a member of staff so that we can assist you quickly.