News

Following the disruption between Liverpool Central and Hunts Cross last week, Merseyrail is handing out free ice creams and lolly ices to affected passengers today (Friday 26 July).

We pride ourselves on providing a reliable service and were disappointed we could not provide this to our passengers. Our staff worked very closely with Network Rail to get the trains back up and running as quickly as possible.

Suzanne Grant

Commercial Director

Due to a cable fault causing the power supply to the third rail to be severely reduced, train services between Hunts Cross and Liverpool Central were suspended last week.

Network Rail have now located the fault and replaced over a mile of cable so a normal train service resumed on the Hunts Cross line from start of service on Monday (22 July).

To apologise for the disruption, passengers most affected will be written to and offered suitable gestures of goodwill.

Free ice creams and lolly ices will also be handed out at all stations between Liverpool Central and Hunts Cross today (26 July).

Suzanne Grant, Commercial Director at Merseyrail, said: “Firstly I would like to apologise to all passengers affected by the disruption on the Hunts Cross line last week.

“We pride ourselves on providing a reliable service and were disappointed we could not provide this to our passengers.

“Our staff worked very closely with Network Rail to get the trains back up and running as quickly as possible.

“Due to the complexity of the fault, this took longer than we had hoped but we are pleased that it has now been rectified and services are running as normal.

“To thank passengers for their patience during this time, we are pleased to offer goodwill gestures and frozen treats for passengers at all affected stations.”