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Merseyrail Scoops Top Regional Score in NRPS

Awards & Achievements

06 July 2015
  • Punctuality and reliability jumped five percentage points to 92 per cent
  • The provision of information during the journey increased six percentage points from 81 per cent to 87 per cent
  • The attitude and helpfulness of station staff rose two percentage points to 85 per cent
  • The provision of information at stations is 90 per cent, a percentage point rise

Merseyrail Scoops Top Regional Score in National Rail Passenger Survey Once Again.

This is another great set of results, and it’s especially pleasing to see that we’re doing better at communicating on the train with customers.

Alan Chaplin

Managing Director

Merseyrail achieved an overall score of 91 per cent in the National Rail Passenger Survey, spring 2015, published last week, retaining the title as top regional performer. The figure is 15 percentage points more than the national average, six percentage points higher than the regional average, and one percentage point above the last poll in autumn 2014.

The bi-annual survey is conducted by independent consumer watchdog, Transport Focus, and is a respected industry barometer.

We achieved higher scores in well over half of the 37 comparable factors than in the previous survey (autumn 2014) and results were significantly higher than last autumn’s in several areas related to staff on the train and information provided on the train.