Important travel information - Hunts Cross line

Train services between Hunts Cross and Liverpool Central are currently suspended due to a cable fault causing the power supply to the third rail to be severely reduced. Rail replacement buses are running between all affected stations. We have been advised by Network Rail that it is unlikely that services will be running between Hunts Cross and Liverpool Central until start of service on Monday morning (22 July). If Network Rail identify the problem and fix the fault before this time, we will reinstate the normal train service well in advance of Monday. We apologise for the inconvenience this may cause and thank you for your patience during this time. Please click the link above for more details.

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Merseyrail App Wins Award

Awards & Achievements

06 July 2015

Glow New Media has been recognised in the Big Chip Awards 2015, winning in the Best Application of Mobile category for the Merseyrail app, which they designed and developed. It’s the first time that Merseyrail has been associated with a digital award. The app was also shortlisted for the Best User Experience award.

We’re thrilled that the Merseyrail app is part of Glow’s award success, and this is testament to its popularity among our passengers.

Kaj Mook

Customer Service Director

The Merseyrail app offers up-to-the-minute information on how services are running, live departure times, as well as customised travel alerts and details on getting to stations. Boasting more personalised features than most similar platforms available, it is designed to enhance the passenger experience and is customer-friendly, intuitive and visually appealing. 

The app can be downloaded free of charge from the Apple App Store for iOS devices and Google Play for android devices. 26,000 people have already downloaded it and there are around 100 new users per day.

Phil Blything, director at Glow New Media, said: ‘We’re delighted that the app has been recognised for best use of mobile. The team worked very hard indeed to make this idea a reality and it’s been a pleasure working with Merseyrail. Now, with better information, passengers spend less time on unnecessary waiting on platform and can make better travel decisions during service disruptions. Passengers love it, with over a quarter of the daily ridership having installed it in just three months. We have some exciting innovations planned and we’re looking forward to releasing them in the coming months.’

Big Chip is the UK's longest running digital industry awards and the biggest outside London.