Help and Support

However you prefer to contact us, from email to Twitter, here's all the information you need to get in touch.

We welcome your comments and suggestions regarding our services, as these help us to improve.

If you lose an item on one of our trains or at one of our stations and it is found or handed in to our staff, you can be assured we will make every effort to return it to you.

Take a look at our most frequently asked questions, regarding Merseyrail’s services, here.

We operate a reliable service however sometimes things can go wrong. Our passenger charter sets out any compensation you may be owed if this does happen.

If you have lost your Railpass or had your pass stolen we can help you sort a replacement.

If you've experienced a problem while travelling with us, you can get in touch with us and we will help resolve any issues.

Introducing a new way to receive payments directly into your bank account - using online or mobile banking.