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Buying Tickets

Ticket offices at Liverpool South Parkway, Liverpool Central and Moorfields stations are expected to be very busy during the Lime Street station closure.

To minimise journey time we recommend passengers purchase tickets at other Merseyrail stations. Tickets can be purchased in advance of travel.

Refunds and Compensation

Merseyrail operates a refund and compensation scheme. If our service fails to meet the standards set out in our Passenger Charter, we or Merseytravel will offer refunds or compensation. These arrangements will remain in place throughout the work.

For more information click here

We realise that this work is going to result in Merseyrail stations being busier than usual and possibly add time onto journeys for our customers which will inevitably cause some inconvenience. To minimise the impact to our customers we have worked hard with Merseytravel and Network Rail to develop a robust plan that will also keep the Liverpool City Region moving during the mainline station upgrade. We are confident that the best possible service has been put in place, therefore we won’t be offering any additional compensation to daily or season ticket holders.

Hunts Cross Line - Rail Replacement Bus Information

Hunts Cross Line - Rail Replacement Bus Information

Timetable information for the rail replacement bus services.

Read more Hunts Cross Line - Rail Replacement Bus Information

Travelling on the Ormskirk & Kirkby lines

Travelling on the Ormskirk & Kirkby lines

Information on changes to the Ormskirk and Kirkby lines during the Lime Street upgrade.

Read more Travelling on the Ormskirk & Kirkby lines

Travelling on the Wirral Line

Travelling on the Wirral Line

Information on changes to the Wirral lines during the Lime Street upgrade.

Read more Travelling on the Wirral Line

Travelling between Liverpool South Parkway & Liverpool Central

Travelling between Liverpool South Parkway & Liverpool Central

Find information on the best way to travel between Liverpool South Parkway and Liverpool Central during the upgrade.

Read more Travelling between Liverpool South Parkway & Liverpool Central

Timetable Changes

Timetable Changes

Information on changes to train times during the Lime Street Upgrade.

Read more Timetable Changes