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Your Questions Answered

Here you will find the answers to the most commonly asked questions about the Lime Street Upgrade. If your question isn't answered below, please email our Customer Relations team on comment@merseyrail.org or call 0151 555 1111 07:00 to 19:00 Monday to Friday.

What is happening to Lime Street mainline station?

Network Rail will undertake a major programme of improvements to transform the station. Spanning three weeks, the work will see far fewer trains running in and out between 30 September and 22 October.

Mainline services from destinations including Manchester, London, Birmingham, Leeds, York and Crewe will start and terminate at Liverpool South Parkway. There will be no train to or from Lime Street mainline station between 30 September and 9 October, and a limited number for the rest of the period. The city will remain open for business throughout.

Lime Street mainline station will be open over the three weeks, and the work does not affect Lime Street lower level station.

Merseyrail will play a supporting role in this project, transporting passengers between Liverpool South Parkway and Moorfields. 

How will the work affect Merseyrail passengers?

Hunts Cross: There will be no Merseyrail trains between Hunts Cross and Liverpool South Parkway, with rail replacement buses transporting people between these stations every 30 minutes. Express buses will also run non-stop between Hunts Cross and Moorfields, Monday to Saturday, every 15 minutes and on Sundays, every 30 minutes on Sundays.

A third bus service will run between Hunts Cross and Lime Street calling at Liverpool South Parkway, West Allerton, Mossley Hill and Edge Hill.

Liverpool South Parkway: Train made up of six carriages will run between Liverpool South Parkway and Moorfields every 15 minutes.

New Brighton and West Kirby: From Monday to Saturday, a Saturday service will be in operation on weekdays, running every 15 minutes between 7am and 8pm. On Sunday, a normal Sunday service will be in operation, with six-carriage trains.

Chester: From Monday to Saturday, a Saturday service will be in operation, running every 15 minutes from 7am till 8pm. On Sunday, a normal Sunday service will be in operation, with six-carriage trains.

Ellesmere Port: A normal service will operate before 7am and after 8pm. Between these times, there will be a shuttle service every 30 minutes between Ellesmere Port and Hooton. There will be regular connections to and from Liverpool and Chester from Hooton.

Ormskirk and Kirkby: These services will start and terminate at Moorfields till ca 8pm each day. Thereafter, they will start and finish at Liverpool Central.

How much extra time will rail replacement bus journeys take?

Based on peak-time travel, passengers are advised to allow an additional 22 minutes between Hunts Cross and Liverpool Lime Street and an extra 18 minutes for the journey between Hunts Cross and Moorfields.

Are Merseyrail passengers advised to continue travelling and make their journeys as normal?

Absolutely. You will still be able to get where you want to go, whether you are travelling for work, leisure, to access services or for business. It will just mean some simple changes to your journey. 

How will this work be affected by the RMT strikes in October?

The RMT has announced that they will stage strikes on 3 and 5 October. By 26 September, amended timetables, as well as details about alternative travel arrangements, will be published, with the best interests of the city region prioritised. The industrial action is in relation to the new trains. To learn more about this project, go to Merseyrail.org/newtrains

Why is Network Rail carrying out this work?

The station upgrade will help accommodate a predicted doubling of peak-time passengers by 2043 and represents the biggest transformation the station has seen since the 19th century. It is one of ten major railway upgrades that make up the £340m railway investment in the Liverpool City Region by the end of 2019, and is part of the wider Great North Rail Project to transform rail travel for customers in the north of England.

On completion next year, this work will enable an extra three services per hour in and out of Lime Street mainline station, including new direct services to Scotland. Longer, better managed platforms will allow bigger trains, with more room for passengers into the station. The concourse will also be remodelled. 

What exactly does the work involve?

Engineers will remodel and increase the number of station platforms, install overhead line equipment and upgrade track. A second phase of work will take place in 2018. 

Who is involved in this project?

Key players includeNetwork Rail, Merseytravel, Northern Powerhouse, Virgin Trains, Northern, London Midland, East Midland Trains, First Transpennine Express and Merseyrail, working closely with local business communities and other stakeholders. 

What are the Liverpool City Region’s aspirations for this work?

The over-arching object is to keep Liverpool open for business, and partners, including Network Rail, Merseytravel, rail operators and other players, have together been working on this project for a long time, developing a comprehensive travel plan to keep the city moving. For more information, visit www.networkrail.co.uk/lcr  

What is the advice for passengers with mobility impairments?

We will have in place support for mobility-impaired customers while the Lime Street work is in progress, with additional trained staff on-hand. This is standard practice at Merseyrail during times of planned disruption.

Anyone who requires assistance should contact us in advance so that we can support them where possible. Ideally, we ask for 24 hours’ notice, however we understand this is not always possible. To make arrangements, customers should call 0800 0277 347 (freephone) or 0151 555 1111, Monday to Friday between 7am and 7pm. Anyone travelling outside of these hours or at weekends is advised to ring 0151 702 2704. 

What will happen during the nine-day closure?

Between 30 September and 9 October, engineers will complete the installation of the fourth track between Huyton and Roby. This will allow faster no-stop intercity services to overtake local stopping services along this route.

Rail replacement buses will be high quality, offeringboth express or limited stop and stopping services.

Will Merseyrail passengers be entitled to compensation for any inconvenienced caused by disruption to their journeys?

Merseyrail has worked hard with partners to put in place the most robust travel arrangements for customers during the work. As such, we will not be offering additional compensation to season ticket-holders. 

What about customers who want to collect their ticket on departure tickets?

Mainline train operating companies have been advising customers with advanced purchase Ticket on Departure tickets to print off/pick up tickets in advance, BEFORE the day of travel and will continue to do this throughout the works. If passengers arrive at Moorfields or Liverpool Central during the closure wishing to pick up a ticket on departure ticket they will be directed to Revenue Protection Officers from other train operators who will be on site and will verify their requirement before issuing a special ticket that will cover travel from Liverpool City Centre to Liverpool South Parkway. Additional Ticket on Departure machines are planned to be installed at Liverpool South Parkway for the period of the closure where passengers can collect these tickets.

Liverpool City Centre Map

Liverpool City Centre Map

Find your nearest station in Liverpool City Centre.

Read more Liverpool City Centre Map

Hunts Cross Line - Rail Replacement Bus Information

Hunts Cross Line - Rail Replacement Bus Information

Timetable information for the rail replacement bus services.

Read more Hunts Cross Line - Rail Replacement Bus Information

Assisted Travel Information

Assisted Travel Information

Assisted travel will be available throughout the Lime Street Upgrade

Read more Assisted Travel Information

Assisted Travel Information

Assisted Travel Information

Assisted travel will be available throughout the Lime Street Upgrade

Read more Assisted Travel Information

Travelling between Liverpool South Parkway & Liverpool Central

Travelling between Liverpool South Parkway & Liverpool Central

Find information on the best way to travel between Liverpool South Parkway and Liverpool Central during the upgrade.

Read more Travelling between Liverpool South Parkway & Liverpool Central

Ticket Information

Ticket Information

Information on purchasing tickets during the Lime Street upgrade, and refunds and compensation.

Read more Ticket Information