Lost or stolen Merseyrail Only Railpass Online
If you lose your Railpass or it has been stolen, please complete the form below with details of what has happened.
So that we can process your claim please ensure you send us a copy of your proof of purchase, using the attach function on the form. Typically, this will be the confirmation email sent to you when you purchased your ticket. If your Railpass has been stolen, please supply the crime reference number in your email.
A £10 admin fee applies to all lost passes. This will be waived in the event of a stolen pass if a police crime reference number is provided.
Your new pass can take up to 7 days to be processed and made available for you to collect at a Merseyrail station. During this time you are responsible for your own travel costs. You will be issued with a replacement paper ticket for the duration of your original product. You will need to purchase another Metro Card at the end of your current ticket’s life.
Lost or stolen Paper Season Ticket
Instead of filling in this form please visit your nearest staffed station as soon as possible.