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Get in Contact


We welcome your comments and suggestions on all aspects of our service as your views can help us improve our services.


Our Customer Relations Team are happy to answer any comments or concerns you have about any aspect of your journey and aim to reply as soon as possible. However if you have an enquiry that needs a quick response, please call us on 0151 555 1111 or contact us via Twitter using @merseyrail

If you would like to make a complaint please click here.


For all other queries please get in touch by completing the form below.


Call our Customer Relations Team on:

0151 555 1111

The office is open Monday to Friday from 07:00 to 19:00hrs (an answer phone is available outside of these hours).

Our team can also provide information on ticket refunds, disabled assistance and group travel. We look forward to hearing from you.

For any Prosecutions & Penalty Fares queries please call:

0151 434 4535

For local journey information and train times use our Journey Planner or contact Traveline. Please note that calls to Traveline cost 12 pence per minute plus your phone company’s access charge:

0871 200 2233

Alternatively you can write in to The Customer Relations Team:

Merseyrail, 9th Floor Rail House,
Lord Nelson Street,
L1 1JF

Our Public and Employee Liability Insurers are:

QBE Europe, Claims Department
Acclaim House
Central Park
New Lane
LS11 5UF

From the 1st July 2014 our Public and Employee Insurers are

Gallagher Bassett ( Portal Account D00019)
1st Floor, High Point
Sandy Hill Business Park
Sandy Way
B77 4DU