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Thank You




Thank you for submitting a webform, if you have provided an email address you will receive an acknowledgment email, from our Customer Relations Team, with a Merseyrail reference number within the next 5 days.


If you have contacted us to make a complaint or delay compensation claim, please be aware that we have 20 working days to respond to you, although we will reply earlier whenever possible. If you would like to add any further detail to your enquiry please contact [email protected] quoting the reference number provided.


You can read all about our Complaints Handling Procedure which sets out our commitments to you on our website ( and for more information on Refunds and Delay Compensation Claims, we also have an FAQS section that may answers some of your questions.


For up-to-date train times and prices please visit our Journey Planner, follow us on twitter @merseyrail or contact us on WhatsApp 0151 555 1111.


To find out more about our commitments to passengers, our Passenger Charter sets out the standards you should expect when travelling on the Merseyrail network.