Delay Compensation for single and return tickets

Please only complete this form if you believe you are entitled to a refund or compensation as a result of a cancellation or delay, and hold a single or return day ticket. For more information on eligibility please click here.

Please complete the form below.

Consent for storing submitted data

Yes, I give permission to store and process my data

Title:

First Name:

Surname:

Date of Birth:

Telephone:

Address Line 1:

Address Line 2:

Town:

Postcode:

Email Address:

Date of Journey

Reason for Claim:

Time of Journey:

From:

To:

Ticket Type:

Cost of Ticket:

Where did you buy your ticket from?

How did you pay for your ticket?

If other, please specify:

If you are entitled to a refund or compensation, how would you like to be paid?

Upload a scanned image of your ticket:

Please note that all images of tickets will be subject to review and you may be contacted to supply the original ticket to us by post. Please do not destroy the ticket until we have contacted you to confirm whether you are entitled to a refund, compensation or otherwise. Failure to do this will result in your claim being rejected.

Refunds or Compensation

Day Ticket Refunds and Compensation

Please complete the form below.