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We welcome your comments and suggestions on all aspects of our service as your views can help us improve our services. We would also like to hear about any compliments you may have about our teams and the services we deliver.
Our opening times are 07:00 to 19:00 Monday to Friday. We are closed Christmas Day and Boxing Day.
You can contact National Rail Enquiries who are open 24 hours a day on 03457 48 49 50.
If you wish to contact us and need a quick response, the fastest way to do so is by our Twitter channel (@merseyrail). The team are available from start till end of train services each day and usually and are able to resolve most queries or issues very quickly. Click here to send us a tweet.
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