COVID-19 Latest Update

From Tuesday 22 September, following the latest government guidance, customers should only travel on our network for essential purposes, such as travelling to and from school or work. Please remember to wear a face covering on trains and in stations unless you are under 11 or exempt. A £100 fine applies

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Ask the Manager

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We understand that rail travel is more than just a journey. Whether you're an everyday commuter or leisure traveller, your experience matters to us, especially during the COVID-19 pandemic where you may have questions about travelling on our network.

That's why we're running Ask the Manager sessions alongside Network Rail to give you the chance to have your say on the service we provide.

To submit a question to a member of our management team, please use the form below selecting one of the following categories:

  • Stations
  • Environmental
  • Operations
  • Future Ideas
  • Health & Safety

 

The deadline for submissions is Friday 11 September, after which our management team will answer your queries.

Responses will be sent directly back to you via email, as well as being posted on our Twitter account @merseyrail on Monday 28 September.