Important travel information - Hunts Cross line

Train services between Hunts Cross and Liverpool Central are currently suspended due to a cable fault causing the power supply to the third rail to be severely reduced. Rail replacement buses are running between all affected stations. We have been advised by Network Rail that it is unlikely that services will be running between Hunts Cross and Liverpool Central until start of service on Monday morning (22 July). If Network Rail identify the problem and fix the fault before this time, we will reinstate the normal train service well in advance of Monday. We apologise for the inconvenience this may cause and thank you for your patience during this time. Please click the link above for more details.

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Our Values & Behaviours

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Here at Merseyrail all our employees are committed to living our values and behaviours day to day to ensure we provide the best possible service to our customers. Please see below these values and an understanding of how our employees will deliver them.

Genuine

“show commitment to their role and to Merseyrail.  Open with everyone and ensures our values are visible and transparent in all they do”.

Professional

“the requirement to inspire through setting clear goals, defining and delivering short and long term aims and objectives for the business.  A drive to get the job done on time, to cost and to the agreed standard; being open and receptive to feedback to make things better and to improve the business”.

Proactive

“the ability to think long term, showing motivation to strive towards achieving challenging goals and high standards; making continual improvements in the way things are done and having the confidence to make things happen”.           

Inclusive

“establishes and uses networks inside and outside the company and then builds effective relationships through understanding and being open to different approaches, backgrounds, values, beliefs and organisations; always understands how difference contributes to the success of the business”.

 

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What our staff have to say

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