At The Station

All of our network's 66 stations have been awarded the coveted Secure Station status. We were named the UK's first fully secure rail network by the Department for Transport in January 2009.  A “Secure Station” must comply with prescribed standards such as station design; staff management and training and customer facilities that enhance station security such as CCTV coverage, enhanced lighting, safe zones and Help Points. To gain accreditation, an independent survey has to be carried out relating to personal security and people’s perception of security at the station. This assessment is done by the British Transport Police on behalf of the Department for Transport in association with Crime Concern.

All of our stations apart from Bache, Capenhurst, Little Sutton, Overpool and Ellesmere Port have a member of staff on duty every day from before the first train arrives until after the last train leaves.

There are help points on all platforms and in some booking offices. These are linked to our control centre where fully trained staff will be able to provide service information and help in any emergency situations.