Disabled Persons Travel Arrangements

Merseyrail are committed to caring for our disabled customers, ensuring they enjoy the best possible access and journey comfort when travelling with us.
 
We acknowledge that under the Social Model of disability, it is the environment that leads to difficulty for disabled people accessing our services. We will look at ways to remove those barriers so that everyone has the same rights of access. We recognise improving access and facilities is also of benefit to passengers with bulky/heavy luggage or pushchairs.
 
Customers' requiring assistance at Merseyrail stations are advised to contact our Customer Relations Department in advance of travel. Only one hour's notice is required to ensure that our customer's requirements are met. Whilst we do not employ dedicated staff to assist people with disabilities, station staff are available and able to assist. 61 out of 66 stations are staffed from 15 minutes before the first train until 15 minutes after the last train. Customers who wish to travel to or from an inaccessible station will be advised of the nearest accessible station they could use as an alternative. Where necessary we will provide an accessible form of road transport between an inaccessible station, and the nearest accessible station on the passenger's desired route.
 
If you wish to travel at weekends we advise to you contact Customer Relations, due to the possibility of engineering works taking place and Rail Replacement Bus Services being provided. Suitable alternative arrangements will be made for people with disabilities if necessary.
 
Customer requiring assistance on other National Rail services are advised to contact Customer Relations in advance of travel giving at least 24 hours' notice.
 
Merseyrail Customer Relations is open 0900 to 1600 Monday to Fridays on 0800 0277 347 (free phone number) or 0151 702 2071. Textphone (minicom) is available on these numbers. Customer requiring to book assistance on the Merseyrail network outside these hours or weekends can ring 0151 702 2704 to make the necessary arrangements (Please note, fares and train time information is not available on this number, all journey details are available from our Journey Planner on the left of this page or call the Traveline on 0871 200 2233 8am - 8pm 7 days a week).
 
All trains offer facilities including two designated wheelchair spaces, one situated adjacent to the driver's accommodation and the other situated adjacent to the guard accommodation. Both wheelchair spaces are clearly indicated on the outside of trains. Wheelchairs that are within the ‘reference' wheelchair size are suitable for conveyance on all our trains. In outline, the recommended maximum acceptable wheelchair dimensions for rail travel are height 1350mm, width 700mm and length 1200mm and a combined weight of 300kgs.If you wish to travel and you are unsure if your wheelchair or scooter is suitable for conveyance on our trains please contact our Customer Relations department before travelling.