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Throughout Wirral loop line track renewal, we will not be able to take passengers in wheelchairs or mobility scooters cross-river by train. Passengers will be transported on rail replacement buses or other suitable vehicles.

If you require assistance, please contact Merseyrail’s Customer Relations Team to ensure there are staff at either end of your journey to help. Ideally, we would like 24 hours’ notice, however we understand this may not always be possible and will work to ensure you can complete your journey with us.

To make arrangements, call 0800 0277 347 (freephone) or 0151 555 1111, Monday to Friday from 07:00 until 19:00. If you would like to travel outside these hours or at weekends please call 0151 702 2704.

When trains run between Wirral and James Street station during Phase 2, Monday to Friday, passengers will be required to use a staircase as the platform that trains will run into does not have lifts. If this causes a problem for you, please contact Merseyrail’s Customer Relations Team to arrange assisted travel.

Throughout Wirral loop line track renewal, there will be an increase in station announcements to give assurance to our vulnerable passengers. There will also be extra staff at stations to help you if you need assistance.

Tulip Badge

If you require assistance at any staffed Merseyrail station, wearing a tulip badge will automatically identify you to staff who will approach you and offer help. If you would like a tulip badge, speak to a member of staff at any staffed Merseyrail station and they will arrange one for you.

Assisted Travel Vehicle

As well as the spaces on the rail replacement buses, an additional vehicle suitable for wheelchairs and mobility scooters will run between Birkenhead and Liverpool. Please see the full timetables below.

Monday to Friday Timetable

 

Birkenhead Central Birkenhead North Moorfields St George's Hall Birkenhead Central
Arrival Departure Arrival Departure Arrival Departure Arrival Departure Arrival
07.00 07.10 07.20 07.28  07.54  08.02 08.08 08.16  08.32
07.45 07.55  08.05 08.13  08.39  08.47  09.03  09.11  09.21 
08.30 08.40  08.50  08.58  09.24  09.32  09.48  09.56  10.06 
09.15 09.25  09.35  09.43  10.09  10.17 10.33  10.41 10.51
10.00  10.10 10.20 10.28  10.54  11.02  11.18  11.26  11.36 
10.45 10.55 11.05  11.13  11.39  11.47  12.03 12.11  12.21 
11.30 11.40  11.50  11.58  12.24  12.32  12.48  12.56  13.06 
12.15 12.25  12.35  12.43  13.09  13.17  13.33  13.41  13.51 
13.00 13.10  13.20  13.28  13.54  14.02  14.18  14.26  14.36 
13.45 13.55  14.05  14.13  14.39  14.47  15.03  15.11  15.21 
14.30 14.40  14.50  14.58  15.24  15.32  15.48  15.56  16.06 
15.15 15.25  15.35  15.43  16.09  16.17  16.33  16.41  16.51 
16.00 16.10  16.20  16.28  16.54  17.02  17.18  17.26  17.36 
16.45 16.55  17.05  17.13  17.39  17.47  18.03  18.11  18.21 
17.30 17.40  17.50  17.58  18.24  18.32  18.48  18.56  19.06 
18.15 18.25  18.35  18.43  19.09  19.17  19.33  19.41  19.51 
19.00 19.10  19.20 19.28  19.54  20.02  20.18  20.26  20.36 
19.45 19.55  20.05  20.13  20.39  20.47  21.03  21.11  21.21 
20.30 20.40  20.50  20.58  21.24  21.32 21.48  21.56  22.06 
21.15 21.25 21.35 21.43  22.09  22.17  22.33  22.41  22.51 

Saturday and Sunday Timetable

 

Birkenhead Central Birkenhead North Moorfields St George's Hall Birkenhead Central
Arrival Departure Arrival Departure Arrival Departure Arrival Departure Arrival
09.00 09.10 09.20 09.28  09.54  10.02 10.08 10.16  10.32
09.45 09.55  10.05 10.13  10.39  10.47  10.53 11.01  11.17 
10.30 10.40  10.50  10.58  11.24  11.32  11.38  11.46  12.02 
11.15 11.25  11.35  11.43  12.09  12.17 12.23  12.31 12.47
12.00  12.10 12.20 12.28  12.54  13.02  13.08  13.16  13.32 
12.45 12.55 13.05  13.13  13.39  13.47  13.53 14.01  14.17 
13.30 13.40  13.50  13.58  14.24  14.32  14.38  14.46  15.02 
14.15 14.25  14.35  14.43  15.09  15.17  15.23  15.31  15.47 
15.00 15.10  15.20  15.28  15.54  16.02  16.08  16.16  16.32 
15.45 15.55  16.05  16.13  16.39  16.47  16.53  17.01  17.17 
16.30 16.40  16.50  16.58  17.24  17.32  17.38  17.46  18.02 
17.15 17.25  17.35  17.43  18.09  18.17  18.23  18.31  18.47 
18.00 18.10  18.20  18.28  18.54  19.02  19.08  19.16  19.32 

 

 

Phase 1 Travel Information

Phase 1 Travel Information

Tuesday 3 January to Sunday 12 February 2017

Read more Phase 1 Travel Information

Phase 2 Travel Information

Phase 2 Travel Information

Monday 13 February to Monday 29 May 2017

Read more Phase 2 Travel Information

Phase 3 Travel Information

Phase 3 Travel Information

Tuesday 30 May to Sunday 18 June 2017

Read more Phase 3 Travel Information