Our Achievements

As a company, we are very proud of our achievements over recent years. Not only are we the most punctual train company in the UK with 96.3% of trains arriving on time for the 12 months up to February 2010, we are also strongly committed to excellence in customer service and the safety and security of all our customers and staff. This is shown in the various awards we have received. Below are some examples of the recognition given to the company in the last eighteen months.

Winners of the prestigious "Putting Passengers First" award at the 2009 National Rail Awards
 
Joint winners with Carlisle Security of the Security Excellence for Partnerships Award at the 2008 Security Excellence Awards.

Joint winners with Carlisle Security of the Service Delivery Awards at the 2009 IFSEC Security industry Awards.

Recipients of the Gold Award for Occupational Safety in the areas of Safety and Security, Royal Society for the Prevention of Accidents (ROSPA)

Serco Global Pulse Awards 2008 - Business Impact Awards for both the Byelaw Enforcement Team and Fleet Engineering Team.

Thampi Jose, Station Supervisor was voted as the Unseen Hero 2009 at the Liverpool Academy of Excellence in Customer Care Ambassadors Awards 2009.

Serco Global Pulse Awards 2008 - Business Impact Awards for both the Byelaw Enforcement Team and Fleet Engineering Team.

Thampi Jose, Station Supervisor was voted as the Unseen Hero 2009 at the Liverpool Academy of Excellence in Customer Care Ambassadors Awards 2009.