Our Promises

Merseyrail recognises that our business activities impact on the environment, society and the economic aspects of the community within which we operate. We are, therefore, committed to ensure that we act as a responsible business within this community by living the values and principles that govern the way we operate and incorporating behaviours that support these values.

Merseyrail's business goal is to be a community minded, socially responsible major player with a pro-active contribution to the improvement and well being of our environment and our people.

Merseyrail aims to be open, available and approachable to all.  We will listen, understand and work with our stakeholders in dealing with concerns and explain what we are doing and why!

Being socially responsible will:

• attract and retain the best people
• build goodwill and maintain successful working relationships with customers, suppliers and stakeholders
• promote business activities that bring simultaneous economic, social and environmental benefits
• enhance work in existing partnerships whilst creating opportunities for new partnerships
• encourage innovative approaches and continuing development and application of best practice
• ensure high levels of health and safety and a better environment for our staff
• raise morale, loyalty and sense of pride in our staff
• encourage the support of charities and user groups which support the communities in which we operate.
• enhance the customer experience and strengthen customer relationships