We want to ensure that your journey with us is as safe as possible. Please take a few minutes of your time to read these quick safety tips and enjoy your journey.
Automatic Ticket Gates
- Please don't follow other passengers through the ticket gate.
- Please keep children under supervision at all times
- Children under 5 must be carried through the ticket gate or use the wide aisle gate
- Luggage, prams, wheelchairs and bicycles, please use the wide aisle gate
- If you are travelling with a pet, please use a lift where available
Escalators
- Stand to the right of the escalator and hold on tight
- Face the direction of travel and be prepared to step off the escalator
- Please keep children under supervision at all times
- Luggage, prams, wheelchairs and bicycles, please use a lift
- If you are travelling with a pet, please use a lift where available
- Ask staff if you require any assistance on the escalators, we’re here to help
- If you are not confident using an escalator, please use a lift where available
Platform Safety
- Please take care when boarding or leaving the train
- Don't board the train when the doors are closing and the alarm is sounding
- Keep behind the yellow line at all times
- Allow plenty of time for your journey
- Don't run on the platform
- Please keep children under supervision at all times