Losing your belongings can be stressful and inconvenient. If you lose an item on one of our trains or at one of our stations and it is found or handed in to our staff, you can be assured we are making every effort to return it to you. Station staff will attempt to contact you if there are any visible identifying parts on your belongings such as an address or telephone number. All items are logged with our Lost Property Department immediately. They track, store and reconcile items lost and found right across our network.
If you have lost a belonging, call our Lost Property Office on 0151 702 2951 or email email@example.com. Opening hours are 7am to 10am and 3pm to 6pm, Monday to Friday.
If the office is closed please leave an answerphone message giving details of the item you have lost and the journey you made when you lost it. A member of the team will contact you when the office reopens.
If an item is not claimed within 48hrs it is stored at our Lost Property Office located at the Water Street entrance to James Street station. Travel passes are usually sent to your home address, other items will be kept for three months however any perishable items are destroyed immediately. Any items unclaimed after 3 months will be auctioned and all proceeds donated to our Charity of the Year.
Credit & Debit Cards
If a credit or debit card is left at one of our stations, our staff will make every effort to communicate with the card issuer in order to ensure that the card can be returned to its owner. However, this may lead to the card being barred and subsequently destroyed on advice of the card issuer and in accordance to guidelines set out by the Payment Card Industry's-Data Security Standard (PCI-DSS).