Contact us

We welcome your comments and suggestions on any aspect of our service as we know that your views could help us improve our services. Our Customer Relations team is happy to deal with any comments or concerns you may have on any aspect of your Merseyrail journey.

The office is open Mondays to Fridays from 0900 - 1600hrs (an answer phone is available outside of these hours). They can also provide information on ticket refunds, disabled assistance, group travel and charity collections at locations across our network. We look forward to hearing from you.

Please email comment@merseyrail.org, alternatively you can telephone 0151 702 2071 or write in to The Customer Relations team, 9th Floor Rail House, Lord Nelson Street, Liverpool, L1 1JF.

For any Penalty Fares queries, please telephone 0151 702 2345.

For local journey information, fares and train times contact the Traveline on 0871 200 2233 or use our journey planner.

For national journey information you can use our national rail booking facility in the Journey Planner section. Or contact National Rail Enquiries on 08457 484950 or www.nationalrailenquiries.co.uk