Service Status:03 Sep 2010 - All services running normally
Service status feed
Service Status:03 Sep 2010 - All services running normally
Service status feedNorthern Line | 27th June 2010 to 24th July 2010 | Wirral Line |
92% | Charter Standard | 92% |
96.6% | Monthly Performance | 95.3% |
96.5% | Annual Performance | 96.0% |
0 | Monthly Void Day | 0 |
1 | Annual Void Days | 0 |
Merseyrail normally runs reliable and punctual services. Occasionally things can go wrong. If the service fails to meet Passenger Charter Standards, Merseyrail or Merseytravel will offer full and partial refunds as indicated below.
If you experience a delay of more than one hour on any part of your rail journey, about which you had not been advised, we normally offer vouchers of 20% of the price paid for that journey.
If, on average, over the duration of our ticket, performance has been between 91.9% and 90.0% then we will give a refund of 5% of the purchase price of the ticket. If performance falls below 90% we will give a refund of 10%
To claim a refund you will need to complete a claim form - available from the ticket office - when your ticket expires. All claims under the Passengers Charter will be processed by post.
